Job Description

Customer Service Advisor

TH March are looking for Customer Service Advisors to join the Personal Insurances Department in our National Service Centre, to assist customers with their standalone jewellery insurance.

We are looking for people who can display exceptional levels of customer service, who have excellent attention to detail and who are committed team players.

These are great opportunities for someone who may not have worked within an office-based environment previously - if you can bring the dedication and enthusiasm, we can train you on the rest!

The Role

The main purpose of the role is to undertake designated duties within the Personal Insurances Department, taking incoming phone calls from customers looking to insure their jewellery or amend their existing policy. Other duties could include administrative work, emails, outbound telephone calls and much more. Your day will be varied and no two the same.

You will receive in depth training from our dedicated training team on site who will be on hand at all times to assist with any questions you may have.

To begin with, you will partake in training, following a detailed training plan which is carried out over approximately 20 weeks. The training plan will cover all aspects of the job, from learning a phone script, the policy administration system, different midterm adjustments, to underwriting.

What is underwriting?

Underwriting is the process through which we review the risk (i.e. what is being insured which could be an item/s of jewellery or watch, the policy holder, the wearer etc), consider offering insurance cover subject to various terms and conditions, in return for a fee (premium).

The Details

We offer full training support and sponsorship to gain industry professional qualifications and there is a contractual requirement to gain the Certificate in Insurance qualification within a 18 month period. You will receive a financial bonus award upon completion.

This role is based in a fast-paced office environment where you are always supported to do your best.

The start date for this role is 9 June 2025. This role is 37.5 hours a week, Monday to Friday, 9.00am-5.30pm with a 1 hour lunch.

In return we offer:

25 days A/L increasing to 30 days after 5 years service (plus bank holidays).

Private Medical Insurance

Cash Plan Scheme - can help you to cover the cost of everyday healthcare by reimbursing you for some or all of the cost of routine and/or unforeseen healthcare costs and appointments.

Employee Assistance Programme - includes access to a variety of confidential tools for general health and wellbeing tips plus mental health support.

Cycle to Work Scheme

Training support and sponsorship to gain industry professional qualifications.

Monthly staff recognition Awards - March Star Awards. Nominated by staff for staff.

14% of the workforce are Mental Health First Aiders

Wellbeing Committee, run by staff for staff

Menopause Matters Awareness Group

Diversity, Equity, Inclusion and Belonging Forum

Employer Supported Volunteering

Staff Suggestions Awards

Regular Pulse Surveys to ensure staff have a voice

Please check out our website for further information about the role and TH March employee benefits!

If this sounds like a role for you, please do click apply below! Please also get in touch if you have any questions at thmhr@thmarch.co.uk

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Paid volunteer time Private medical insurance Referral programme
Schedule:

Day shift Monday to Friday
Work Location: In person

Expected start date: 09/06/2025