Job Description

An opportunity has arisen to join our team based in Witham St Hughs, on a permanent full-time basis. The successful candidate will help develop a growing sector in the business. This role provides exceptional customer service to both internal and external users of Digital applications.

At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues.

We want to hear from passionate, enthusiastic people from any background. We work with a variety of technologies from front-end native and web applications through to the backend systems that hold our organisation together and the hardware they run on. We are a data-driven organisation. We are transforming our technology landscape and the way we work, and this is a fantastic opportunity to join a team at the start of a change journey. Join us to make a real and valuable difference as you build your career at Frontier.

Ideal candidate

• The ideal candidate will have previous experience in a customer service environment
• IT technical skills and knowledge is not required for this role
• Previous background in agriculture is not essential
• Passionate about providing an excellent standard of customer service
• Excellent communication skills with the ability to build effective working relationships at all levels
• Possess confidence and clear presentation abilities
• Demonstrate data analysis skills to provide accurate reports
• Diagnostic skills to ensure all information is obtained in an efficient manner
• Ability to react quickly and calmly to issues
• Able to quickly learn information and a proven ability to record accurate notes and documentation
• Enthusiastic to learn and research new technologies and systems
• Ability to understand how users interact with our systems
• Ability to effectively organise your own workload and prioritise, whilst managing frequent incoming queries from customers

The role - Key responsibilities

• First point of contact and representative for Frontiers Digital applications
• First point of contact for customers with issues relating to third party hardware
• Take an active role in the user experience, ensuring that newly on-boarded customers receive necessary training and assistance
• Use data analytics and usage reports to drive customer re-engagement
• Provide training, guidance and support to internal and external customers
• Create user guides, video tutorials and help content
• Present digital updates to farmer customers and Regional Agronomy and Farm Trader/Sales teams as required
• Provide remote support on a range of agricultural technology and mobile devices
• Provide remote support on our own web-application, MySOYL and iOS app, iSOYL
• Maintain existing hardware systems for our field-based teams
• Provide CLAAS support to customers
• Provide weekend support on agreed rota.
• Work proactively across the department and promote collaboration
• Identify customer needs through effective searching questions and feedback
• Provide weekly and monthly reports to commercial teams
• To create and maintain user accounts whilst maintaining data integrity

Why work for Frontier?

At Frontier, we believe in rewarding our people for a job well done. As an employee you will have access to the following benefits:

• Opportunity to apply for flexible working
• A contributory pension plan to help you save for your future. The plan offers a choice of contributing levels up to 7% of salary, which is matched by us
• 25 days\' holiday (per annum) in addition to Bank Holidays, with the opportunity to purchase up to an additional five days\' holiday per year
• Life Assurance of three times your salary
• You and your friends and family (up to five people) will have access to our Employee Assistance Programme which provides 24-hour support and advice in a variety of areas including financial and wellbeing.
• Access to money saving discounts at selected retailers through our Employee Discounts Programme and our Cycle to Work scheme
• Dedicated learning and development specialists to support your ongoing development
• Access to free eye tests across all roles
• Complimentary parking on site

About Us

Frontier is a successful and growing business. We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than \xc2\xa31.5 billion.

With a vision to be the first-choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.

Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values - Integrity, Customer focus and Expertise - or \'ICE\'. These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.

Commitment to Diversity and Inclusion

We have a clear commitment to equality of opportunity and diversity encouraging fairness and equality of treatment for all. As such we encourage applications from all backgrounds.

We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.

We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.

Frontier Agriculture