Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It\xe2\x80\x99s an opportunity to do something meaningful, each and every day. It\xe2\x80\x99s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you\xe2\x80\x99re someone who cares, there\xe2\x80\x99s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work\xc2\xae
Top 100 Most Loved Workplace\xc2\xae
Forbes Best-in-State Employer

Customer Service Advisor

The Role:

Are you passionate about delivering an excellent service and looking for a new challenge?

Do you have great attention to detail?

Would you enjoy being part of a busy, supportive team?

Is flexible work/life balance important to you?

As a result of growth, we\xe2\x80\x99re now hiring several Customer Service Advisors. This is a fantastic opportunity to join a global business in a fun, inclusive team. Full training will be provided so experience in this field is not essential.

We`re looking for dedicated and passionate, customer focussed colleagues to join our 24/7, 365 days a year telephone-based team with variable rota shift patterns between 8.00am and midnight.

Some of the perks of working at Sedgwick:

Remote working and hybrid opportunities available

Supportive and friendly team to help you develop in the role

Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

Handling inbound calls from customers for a variety of queries

Dealing with multiple clients to deliver the best service we can offer

Working with suppliers and parts

Providing excellent customer service at all times

What are we looking for?

Excellent communication skills, both written and verbal

Ability to work in a fast-paced environment

Computer literature \xe2\x80\x93 you\xe2\x80\x99ll be using a variety of in-house databases!

Enthusiasm and a genuine desire to learn

A can-do attitude

What can we give you in return?

Salary: Minimum living wage up to \xc2\xa320,000, based on skills and experience

Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

Healthcare scheme

Sedgwick offers free training/upskilling opportunities to all colleagues to enhance career progression

A Self Invested Personal Pension Scheme

Holiday allowance of 25 days plus bank holidays

Discounts on various products and services

Employee assistance programme for employee wellbeing

Life assurance

Group Income Protection

Voluntary benefits \xe2\x80\x93 dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills.

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients\xe2\x80\x99 needs, support the communities in which we operate, and perform at our best.

We\xe2\x80\x99re passionate and understanding about our colleagues \xe2\x80\x93 so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we\xe2\x80\x99re supportive of that. As a flexible employer, we\xe2\x80\x99re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick