Job Description

Job Title: Customer Service Advisor

Location: Towcester

Salary: \xc2\xa321,000 \xe2\x80\x93 \xc2\xa324,000 per annum depending on experience

Job type: Permanent, Full Time. 37.5 hours per week \xe2\x80\x93 Monday \xe2\x80\x93 Thursday 08:30am \xe2\x80\x93 5:00pm, Friday 08:30am \xe2\x80\x93 4:30pm, with an hour lunch break. Please note this is an office based role.

Closing date: 30th November 2023.

Solventis Solutions Limited (SSL) is a small but profitable distributor of automotive fluid (coolants, lubricants and AdBlue) to the bus, truck and rail industries in the UK and Ireland. The company has recently been purchased by Solventis Limited and will be showing a turnover in the region of \xc2\xa320m this year.

The Role:

Solventis Solutions, part of the Solventis group, is looking for a Customer Services Advisor to join their Customer Services team based in their modern offices in Towcester, Northampton.

The successful applicant will be joining a friendly established team where full training will be given.

Working within the customer services team, you will be responsible for processing sales orders and dealing with customer queries and complaints. You will also work closely with suppliers.

Key Tasks & Duties:

• Receipt & processing of customer orders onto Sage 200 system
• Daily stock takes \xe2\x80\x93 3 UK Warehouses
• Manage the \xe2\x80\x98Customer Telematic System\xe2\x80\x99
• Dealing with customer queries & enquiries
• Processing sales returns & logging them onto the non-conformance log
• Manage customer calls daily
• Work closely with suppliers through B2B Order Processing, inc. chasing & querying orders
• Office administrative tasks as set by line manager

What we need from you:

Essential

• Previous customer service experience is essential
• Driving licence with access to your own vehicle
• Microsoft office programmes (Excel, Word, PowerPoint)

It is important that you are able to demonstrate the following:

• Excellent customer service skills, including strong interpersonal and communication skills and ability to deal with difficult customers
• Ability to perform tasks under pressure and balance many tasks simultaneously
• Excellent organisational and time management skills with the ability to prioritise own workload
• or work independently
• Friendly, approachable, confident, and can-do attitude with strong teamwork skills
• Flexibility and adaptability \xe2\x80\x93 priorities for this role can change quickly
• Excellent attention to detail
• Ability to work within a team

What\xe2\x80\x99s on offer?

• Company pension
• Group Life Insurance 4x salary
• Free on-site parking
• EAP program
• Health Cash Plan
• Holidays: 23 days + bank holidays (with an additional 1 day\xe2\x80\x99s holiday after 5 years\xe2\x80\x99 service)
• Free gym membership
• Restaurant on site

If you feel you have the skills and experience to be successful for this role, click APPLY today.

Candidates with experience of: Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.

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