Job Description

Reconomy Connect

brings together several of Reconomy's market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.

Our core values drive everything we do. We believe in fostering a supportive environment for our

colleagues

, delivering exceptional service to our

customers

, contributing to the

community

, and working towards a more sustainable

environment

. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

We're passionate about promoting from within, and following recent internal progression, we're excited to be looking for a Sales and Service Coordinator to join the Reconomy Trade Team at Reconomy Connect.

We're a a fast-growing business, with opportunities for progression and growth across a variety of different teams. We always encourage promotion from within and are committed to supporting our colleagues in achieving their career goals wherever we can.

You don't have to have experience in an office, it's your personality that we're most interested in.

You will need to be comfortable with speaking to our small-to-medium enterprise customers in the trade market over the phone, as an estimate you'll be taking 35-40 calls a day. This could be processing multiple orders, dealing with enquires, chasing up estimated time of arrivals, dealing with problems on site, such as access issues. The average call length is 1 minute, so they are quick turnaround calls. As well as this, you will also be monitoring emails and responding to queries efficiently.

Joining a team of 18 people will mean that you have support and will continually learn about the waste industry and our company systems, so if you're ever unsure, there will be plenty of people there to help you and advise.

The Benefits:

Holidays -

23 days of annual leave, increasing to 25 days after two years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility.

Birthday Leave -

Enjoy your special day off once you reach one year of service.

Volunteering Day -

One paid day per year to support a local community project.

MyPerks Platform -

Access a wide range of discounts, cashback offers, cycle-to-work schemes, mortgage advice, wellbeing support, and more!

Gym Discounts -

Corporate discounts at selected local gyms.

Financial & Family Support -

Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.

Employee Referral Programme -

Recommend great talent and earn a reward.

Long Service Awards -

Celebrating your milestones with us.

Reward & Recognition Schemes -

Recognising and celebrating achievements across the business.

Additional Information

Working Hours:

Shifts on a rota basis between 07:25 and 17:25, with a one-hour lunch break. The rota is scheduled in advance, so you will be given plenty of notice.

Please note

Customer Service Advisor is a job title we are using for advertising purposes only.

ref: INMP

Job Types: Full-time, Permanent

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount
Schedule:

Monday to Friday
Work Location: In person