Job Description

A new exciting opportunity has arisen within one of our expanding Tameside firms. As Customer Service Advisor \xe2\x80\x93 Sales, you will be part of a busy order processing team within the customer services department. You must be able to show initiative and have the ability to work as part of a team. You should be able to demonstrate the ability to communicate at all levels and will be expected to participate in the continual improvement of the department.

The role will involve inputting orders and liaising with our customers via phone and email with any order queries, sending samples when required, helping the order processing team to fulfill the daily XML orders ready for picking, as well as some administrational duties.

Some duties include but are not limited to:

• Input orders onto the current and new in-house computer system (full training to be given).
• Sending samples
• Answering the telephone and transferring calls
• Assistance with XML orders
• Printing off orders from sales inbox when required
• Responding to queries from the sales inbox
• Liaising with customers via phone and email
• Filing, scanning, reception cover, etc. as required

Person Specification

Essential requirements:

• At least 2 years of office experience in an order processing/customer services role
• Proficient in all Microsoft systems, Word / Excel
• Good communication skills, in person and over the phone
• Excellent attention to detail and problem-solving skills
• Ability to follow Service Level Agreements
• Proactive
• Positive mindset
• Organized
• Ability to work well within a team setting
• Ability to be flexible
• Ability to work well under pressure and to be calm and polite at all times
• Friendly, approachable nature
• Good interpersonal skills

What else you need to know:

• Monday to Friday 8am \xe2\x80\x93 5pm (3 pm finish every other Friday)
• 23 days holidays plus stats
• company parking and canteen facilities
• Attendance bonus \xc2\xa3500

Bennett Staff Bureau acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Office, Warehousing, Manufacturing, Logistics, Industrial and all categories of Catering staff.

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We aim to respond to all successful applications within 7 days. If you haven\'t been contacted within this time, your application will have been unsuccessful, and your details will not be held. We apologize that we are unable to contact everyone in person and thank you for your interest.

Bennett Staff