Job Description

People and Pets are at the heart of what we do.

Are you positive, confident and hard working with a fun attitude?


Are you a team player who is enthusiastic and professional with a drive to achieve targets?

About the role:

We are looking to recruit a Contact Centre Agent with a passion for delivering excellent customer service, whilst maximising opportunities for PDSA at every customer interaction.


In return we are offering an excellent benefits package including:


35 hour working week Monday - Friday


25 days holiday per year


Excellent career opportunities/development


Paid statutory holidays


Life assurance 4 x annual salary


Free car parking

About you:

Our successful candidates will have an excellent telephone manner and accurate keyboard and data entry skills. You will have experience of working in a similar environment and have the drive and passion to succeed.


The closing date for this vacancy may be brought forward should we receive sufficient candidates.

About PDSA:

As the UK's leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.


We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.


PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.


If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.