Job Description

Customer Service Advisor | S1 | FS | Glasgow

Country: United Kingdom

WHAT YOU WILL BE DOING

Join our community.

We are currently recruiting Customer Service Advisors in our Financial Support Centre of Excellence, with a starting package of \xc2\xa323,390, this is made up of a base salary \xc2\xa321,393 along with an additional \xc2\xa3500 Flexible benefit up to \xc2\xa31497 discretionary performance related bonus.

This is a full-time role on a site-based contract combining both remote and office-based work within our Glasgow Contact Centre.

For our customers, you\xe2\x80\x99ll be more than just the friendly face and voice of Santander. You\xe2\x80\x99ll be a listener and problem solver.

As a Customer Service Advisor within our Financial Support team, you\xe2\x80\x99ll be there for our customers in the moments that matter. If you\xe2\x80\x99re a great listener and love connecting with people, this could be the role for you.

You\xe2\x80\x99ll be part of a close-knit Customer Service Advisor team at the heart of giving our customers a fantastic and memorable experience. A Customer Service Advisor will provide an experience that is second to none. This service is essential in helping customers during financially difficult times.

You\xe2\x80\x99ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\xe2\x80\x99ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\xe2\x80\x99re the eyes and ears of our business after all.

The difference you\xe2\x80\x99ll make:

Delivering an outstanding service to our customers on every call and helping as many customers as you can.

Assisting customers to find the right financial solutions for their needs to help their financial wellbeing e.g. repayment arrangements

Helping to keep our customers and the bank safe.

Solving problems and escalating issues when necessary

Sharing best practice with colleagues, utilising our internal procedures \xe2\x80\x93 Exchanging information and collaborating within your team to share opportunities to improve, and escalating where barriers need to be removed.

Delivering on customer requests, following our processes to safely complete key updates

What you\xe2\x80\x99ll bring:

Excellent communication skills and excellent telephone manner, questioning and listening skills.

Customer service experience within a financial service role (telephony or face to face)

You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

The confidence to share ideas and embrace new ways of working and a desire to learn new skills.

Strong teamwork with a high level of motivation and a can-do approach to work.

A real desire to go above-and-beyond for customers.

Ability to grow, adapt and change accommodating business needs and priorities.

What else you need to know:

The working hours are currently between 8am-6pm Monday-Friday and 9am-5pm Saturdays, you will work on rotation, 5 days across Mon to Saturday.

When in the office, you\xe2\x80\x99ll be working close to the busy city centre of Glasgow, with lots of local eateries in surrounding areas. We also have car parking facilities which are on a first come first served basis.

Inclusion.

At Santander we\xe2\x80\x99re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we\xe2\x80\x99ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

Starting salary of \xc2\xa321,393 plus a \xc2\xa3500 annual cash allowance to spend on our great range of benefits.

25 days\xe2\x80\x99 holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santander\xe2\x80\x99s success by investing in our share plans.

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you\xe2\x80\x99re interested in, then please apply.

If there\xe2\x80\x99s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\xe2\x80\x99s a copy of our application form in another format or additional assistance, we\xe2\x80\x99re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

Santander