Job Description

What we\xe2\x80\x99re looking for Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers. Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality. What to expect: Working at Ascensos you\'ll be on the front line of making this magic happen for every customer. In this role, you will have the opportunity to utilise your passion for fashion and your excellent communication skills to provide personalised and engaging customer interactions. You\xe2\x80\x99ll receive full training in all areas. It\xe2\x80\x99s all about being a naturally friendly, respectful, and helpful person who\xe2\x80\x99s a bundle of enthusiasm and positivity. And if you\xe2\x80\x99re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature. Typical shift patterns: We are currently offering 3 different shift rotations. - Monday to Friday (Backshift) 13:30-22:00 - Permanent Saturday and Sunday. Pick your 2 days off during the week and the days you do work during the week you choose your shift time. - Monday to Sunday (Fully Flex) 08:00-22:00 Please note. This position is based at our site in Motherwell. As part of #theAteam, you\xe2\x80\x99ll receive full training and support to be the voice of our clients\xe2\x80\x99 brand. So, there\xe2\x80\x99s no room for average. Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase. Your role can include, but isn\xe2\x80\x99t limited to: \xc2\xb7 Providing first-class customer service via telephone and email. \xc2\xb7 Ensuring all communication with our client\xe2\x80\x99s customers are handled professionally and promptly. \xc2\xb7 Recording details of customer comments on the database provided, leaving clear notes. \xc2\xb7 Demonstrating strong product knowledge to ensure all customer queries are answered correctly. \xc2\xb7 Taking ownership of the customer experience by providing excellent service. \xc2\xb7 Achieving the key targets set. \xc2\xb7 Adhering to quality standards and ensuring consistency in all interactions. You We believe that happy people keep people happy, so we\xe2\x80\x99re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries. We\xe2\x80\x99re delighted to drive innovation on-site day after day, so it\xe2\x80\x99s a plus if you\xe2\x80\x99re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future. We think big and we\xe2\x80\x99re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills! \xc2\xb7 Have a passion for fashion! \xc2\xb7 Excellent writing skills. \xc2\xb7 Ability to build rapport and communicate helpfully. \xc2\xb7 Enjoy a creative and hardworking office environment. \xc2\xb7 Keyboard/Computing skills. \xc2\xb7 Ability to research well and quickly. \xc2\xb7 Fantastic questioning skills. \xc2\xb7 Ability to work as part of a team. \xc2\xb7 Enthusiasm and passion for completing tasks to the best of your ability. Join #theAteam As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm. As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance. We\xe2\x80\x99re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best. We\xe2\x80\x99ll tell you all about it during your interview! The Benefits

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work and a duvet day to relax! (+29 days).
• \xe2\x80\x98Refer a Friend\xe2\x80\x99 scheme.
• Annual \xe2\x80\x98Archie Star Awards\xe2\x80\x99 Party.
• \xe2\x80\x98Employee of the Month\xe2\x80\x99 Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

The Benefits If you\xe2\x80\x99re ready for a new challenge, then hit \xe2\x80\x98Apply Now\xe2\x80\x99 to become the newest member of our growing team. We\xe2\x80\x99re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion. Job Type: Full-time Salary: \xc2\xa322,672.00 per year Benefits:

• Additional leave
• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Work Location: In person Expected start date: 20/11/2023