Job Description

On behalf of Network Rail, we are looking for a Part-Time Customer Service Advisor for a 6 Month contract based in Manchester, Square One - M1 2NY - 25 Hours p/week - Tuesday - Thursday.



Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!



As a Customer Service Advisor, your main responsibilities will be:

Manage queries about payroll, recruitment, payables, and protective equipment. Update customers on query progress and delivery times. Excel in a busy, customer-focused environment. Provide a positive customer experience for NR shared services. Build strong relationships with stakeholders and promote a customer-first culture. Support improvement initiatives and encourage an inclusive, responsible work culture.

You'll have:

Demonstrable customer service skills. Excellent listening skills & ability to manage difficult conversations to a positive outcome. Professional telephone manner. Excellent communication skills. Occupational knowledge of Shared Services - desirable. Oracle eBusiness Suite experience - desirable.

Please be aware that this role can only be worked within the UK and not Overseas.



Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.



Disability Confident



As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.



Armed Forces Covenant



Network Rail guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.



In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".