Customer Service Advisor

Hadleigh SS7, United Kingdom

Job Description


About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you\xe2\x80\x99re close but not an exact match, we encourage you to apply. We\xe2\x80\x99d be thrilled to receive applications from exceptional individuals like yourself.


Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you\'ll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND. Responsibilities: Receives and processes first reports of routine claims in accordance with company claims procedures and service standards. Process and run loss run reports and disseminate to appropriate staff. Report, monitor and actively manage claims for a timely, favorable resolution. Analyze coverage and advocates on behalf of clients. Anticipates claims issues and effectively communicate with Account Executives, Claims Consultants/Advocates and others on potential issues, reserve increases and recommend alternatives to resolve disputes. Actively research claims data and communicate, coordinate, and monitor information with insured\'s and carrier adjusters for a timely resolution and in compliance with company service standards. Assemble and organize claim data to produce reports per client\'s request and satisfaction. Qualifications: Requirements:

  • Bachelor\'s degree and a minimum of 3 years claim handling experience in a brokerage firm or insurance industry.
Preferred: Behaviors Additional Information:
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.


We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don\xe2\x80\x99t worry, we\xe2\x80\x99re here to help, however, we can only do this if you let us know.


Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you\xe2\x80\x99d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


If this sounds like somewhere you\xe2\x80\x99d like to join, we\'d love to hear from you!

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Job Detail

  • Job Id
    JD3011442
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hadleigh SS7, United Kingdom
  • Education
    Not mentioned