Job Description

Job: Customer Service Advisor
Location: Glasgow
Salary: \xc2\xa324,700 per annum + Excellent Benefits
Shifts: Rotating between 7am and 11pm Monday \xe2\x80\x93 Sunday

As a Barclays Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients by telephone, email, online banking and written communications in a confident, professional and knowledgeable manner at all times. You\'ll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Proactively educating customers to have confidence in using alternative channels of their choice, at times to suit them
• Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
• Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
• Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
• Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work

What we\xe2\x80\x99 re looking for:

• Solid customer service skills and experience
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organise
• Effective decision making

Skills that will help you in the role:

• The successful candidate will have a minimum of five GCSEs (including English and Mathematics)
• A good level of computer literacy and proficient keyboard skills as these are both essential skills for this role

Where will you be working?
Glasgow \xe2\x80\x93 New Campus
We\xe2\x80\x99ll soon be opening our new state-of-the-art campus, right in the heart of Glasgow. It will be a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

Barclays