Job Description

Location:

Heathfield (Newton Abbot)

Department:

Customer Service

Contract:

Full-time, Temporary

Salary:

12.35 PH

Benefits

:

We offer a range of benefits, including 33 days of annual holiday, 50% off Wilton Bradley and 25% off Tii Brands online products, Healthshield cash back scheme, personal development opportunities and annual social events.

Working Hours:

40 hours per week (may include weekend working)

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Details

Job Role

As a Customer Services Advisor you'll be right at the heart of our Brands, assisting Customers with enquiries and fault requests for a rapidly expanding e-commerce business and ensuring that calls and emails are answered in a fast, efficient and professional manner. Some general administration duties are also required.


This is a fixed term 6-month contract.

What You'll Be Doing

To answer incoming calls and respond to cases whilst maintaining a rapid response rate and adhering to high standards Dealing directly with customer queries and fault requests, providing accurate information, ensuring you have interpreted and responded correctly to the customer's request and provided value at every opportunity. Log information on calls received Provide information and technical advice on products, including identifying replacement parts where needed Arranging sales and dispatch requests Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures Pursue personal development of skills and knowledge necessary for the effective performance of the role Adhere to stated policies and procedures Any other tasks deemed by the Company to be necessary for the successful completion of the role

What We're Looking For

Can You?


Excellent telephone manner with the ability to build trust and relationships with customers Ability to remain calm under pressure Ability to negotiate workloads and be a good time manager Ability to work on own initiative and still remain part of the team Computer literate Excellent communication and problem-solving skills Confident individual with Customer Service Experience

Are You?


Methodical and organised way of working Sense of humour
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Benefits

At the Wilton Bradley Group we are committed to supporting our employees in both their professional and personal lives.


We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy exclusive discounts, including 50% off Wilton Bradley products online and 25% off all Tii Brands online products.


We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones.


Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.


Join us and experience the many benefits of being part of our team!