Customer Service Advisor

Fife, United Kingdom

Job Description


:Proposed Interview Date: Thurday 8 & Friday 9 May 2025Closing Date: Sunday 27 April 2025Contract Type: PermanentSalary: FC4 xc2xa324,890.91 - xc2xa327,087.17Working Pattern: 36 Hours per week, Monday to FridayLocation: One of our Registration Offices located in Dunfermline, Kirkcaldy, Glenrothes or CuparSupporting StatementAs part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked 'upload resumxc3xa9'. Your Supporting Statement must not be a CV. More information is available on our Career site atJob Details
Assistant Registrars will be part of Fife Council's busy Registration Service and will provide a professional, efficient, and effective delivery of all registration services in accordance with the requirements of National Records of Scotland. Successful applicants will be trained in all aspects of the role relating to the registration of births, deaths, marriages, and civil partnerships.
Successful applicants will also be expected to carry out civil marriage and civil partnership ceremonies in both Council premises and authorised venues.The benefits of working for Fife Council include learning and development, travel expenses if using your own car to venues and Fife Council discounts.The Person
You should have excellent customer care skills, display empathy and understanding, have ability to listen carefully, respond flexibly and sensitively to people dealing with life events including bereavement.Experience of public speaking is desirable.You should have good literacy and numeracy skills, as well as attention to detail and accuracy.Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous professional development.You should be able to work together as part of a team. Also desirable is a knowledge of a wide range of Council services and related public services.Further Information

  • Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
  • How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our
behaviour framework for more information.
  • Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services
  • Directorate Information -
  • Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial
For further information, please contact: Tracey Blyth at

Fife Council

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Job Detail

  • Job Id
    JD3029820
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    £24890.91 - 27087.17 per year
  • Employment Status
    Permanent
  • Job Location
    Fife, United Kingdom
  • Education
    Not mentioned