Job Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: \xc2\xb7 Reward platform \xe2\x80\x93 discounts for over 800 retailers \xc2\xb7 28 days holiday excluding UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!) \xc2\xb7 Development, training, and professional qualifications \xc2\xb7 Subsidised Bus Pass Scheme \xe2\x80\x93 Preston Bus Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us. Part-Time Evenings \xe2\x80\x93 Shift times: 16:00 - 22:30/17:00 - 23:30 alternate weeks (32.5 hours per week) What will your day look like:

• Respond to inbound calls from home emergency insurance customers
• Work to targets and KPI\xe2\x80\x99s in a friendly and professional call centre environment
• Support the customer through the journey of their claim from initial notification to resolution
• Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
• Take excess policy payments, arrange boiler services and negotiate with contractors
• Opportunity to multi skill across many insurance product lines

Abilities And Knowledge:

• Experience in a \xe2\x80\x98First Notification of Loss\xe2\x80\x99 (FNOL) for an Insurer or Claims Handler is an advantage
• Previous contact centre experience is an asset but is not essential
• Excellent telephone manner with strong customer service skills and the ability to think on your feet
• Demonstrate strong attention to detail in all tasks
• Self-motivated and engaged
• Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
• Ability to use \xe2\x80\x98soft skills\xe2\x80\x99 such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
• PC literate with excellent administrative skills

A bit about Davies: We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Our values: Davies is a community of outstanding people. We welcome different perspectives, support each other\xe2\x80\x99s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts. We are Dynamic - We readily adapt to the changing environment. We strive for what\xe2\x80\x99s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities. We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths. We Succeed together- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities. We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts. We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources. Job Type: Part-time
Part-time hours: 32.5 per week Salary: \xc2\xa317,609.80 per year Benefits:

• Company pension

Ability to commute/relocate:

• Preston: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person