Job Description

Customer Service Advisor \xe2\x80\x93 Case Management Salary: \xc2\xa324,380 - \xc2\xa328,830 per annum\xe2\x80\xaf(Depending on experience) Location: Funtington / Lakeside / Hybrid Full training provided. To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom. **Join our dynamic team and become the backbone of our company\'s exceptional customer service** This is a fantastic job opportunity to join a leading global insurance provider and a chance to develop your customer service skills in a role where you can really make a difference to our customers. Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over five million customers every year and 170,000 travel claims. As a Customer Service Advisor, you will play a crucial role in seamlessly managing insurance claims from start to finish. While prior insurance experience is beneficial, it is not essential as full training will be provided. We also offer fantastic opportunities for learning, development, and career progression. Responsibilities of the Customer Service Advisor:

• Manage a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer inquiries.
• Manage end-to-end cases, ensuring comprehensive support and resolution
• Assess and process documents in adherence to policy terms
• Approach customer interactions with empathy, providing a caring and understanding attitude towards their needs and concerns.
• Offer clear and comprehensive guidance to customers, ensuring they have a seamless and excellent experience throughout the claims process.

Requirements of the Customer Service Advisor:

• Preferred experience in a call centre or customer service role, demonstrating proficiency in handling customer inquiries and resolving issues effectively.
• Confident and articulate in verbal communication, with the ability to engage and assist customers over the phone.
• Exceptionally organized and detail-oriented, capable of managing tasks efficiently even under pressure.
• Ability to multitask effectively, seamlessly switching between handling phone calls and responding to customer emails.
• Strong analytical skills, enabling the application of logical rules to evaluate claims and make accurate decisions.
• Proficient in conveying information clearly and concisely, ensuring customers understand complex concepts.
• Natural empathy and a genuine passion for making a positive impact on our travel customers\' experiences.
• Proficient computer skills are essential for this role.

Salary and Benefits for the Customer Service Advisor:

• \xc2\xa324,380 - \xc2\xa328,830 per annum
• 28 days including Bank Holiday\xe2\x80\x99s and incremental holiday plan
• Fantastic opportunities for learning, development, and career progression.
• Contributory pension scheme
• Free Health Cash Plan worth \xc2\xa31700 per annum
• Additional pay for foreign language speakers (starting from \xc2\xa3948 for one language up to \xc2\xa32,342 for 4 languages)
• Generous high-street rewards scheme for family and friends
• Free travel insurance (subject to qualifying criteria)
• Discounts on home and motor insurance

Equal Opportunity Employer Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. \xc2\xb7 INTEGRITY: We do the right thing \xc2\xb7 COLLABORATION: We are one \xc2\xb7 AGILITY: We learn, evolve, and adapt \xc2\xb7 CARE: We are compassionate and human \xc2\xb7 ACCOUNTABILITY: We take ownership Job Type: Full-time Salary: \xc2\xa324,380.00-\xc2\xa328,830.00 per year Benefits:

• Canteen
• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Store discount
• Work from home

Schedule:

• Weekend availability

Ability to commute/relocate:

• Portsmouth: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Portsmouth