Job Description

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

Main responsibilities and functions

To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders

Embrace the \xe2\x80\x98more than just a room\xe2\x80\x99 philosophy of Kaplan Living\xe2\x80\x99 student welfare and support services.

Duties required

Building management

Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.

Facilitating approved access for visitors and contractors, and general completion of health & safety administration (Contractor work permits, site safety rules etc)

Logging of maintenance requests

Assisting with the completion of tenancy agreements

Inputting of student data into the relevant systems

Help to enhance the student experience within the social communal areas

Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

Financial

Assist in the Management of payment, debt management and invoicing.

Work with internal and external partners to improve services, value for money and profitability.

Marketing & promotion

Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly \xe2\x80\x93 to include printed collateral, web-based information and social networking sites.

Assist in marketing of the property to direct let customers where required

Assist in marketing to existing customers to maximise returner students

Assist in marketing and management of lettings including short-term contracts and summer lets

Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate

To assist with open days

Conduct sales viewings to perspective students

Assist in preparing and managing the student social programme.

Service provision

To ensure that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

Compliance

Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.

To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation

Ensure the safety and welfare of all students and the Safeguarding of U18s accommodated in Kaplan Living. All members of the Kaplan Living team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider residence, college and company management teams.

Actively seek to safeguard and promote the welfare of U18s and refer any U18 safeguarding, welfare or support issues immediately to the National Residences Manager or U18 Well Being Coordinator. If the situation is applicable follow the red and yellow alert process and in the event of becoming aware of a major incident follow the red/yellow alert process and alert the KI Living Management.

General

Any other duties as required by the Management team

Candidate profile

The successful applicant will:

Provide cheerful reception service to all students and visitors

Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

Embrace the \xe2\x80\x98more than just a room\xe2\x80\x99 philosophy of Kaplan Living

Have a passion for customer care and a sensitivity to students needs

Have experience in a customer facing environment

Have experience of working in an effective Health & Safety culture in line with legislation

Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan\xe2\x80\x99s internal management systems

Ability to offer flexibility in working hours

Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role

Essential skills/ experience

Have experience in customer service, hospitality or student service provision, ideally accommodation

Be able to engage in team work

To be able to work on own initiative

Ability to prioritise workload and meet deadlines

Benefits

28 days annual leave*

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and other support services

Company pension contributions

Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

Medicash Health Cash Plan

To apply for this role please submit your CV along with a Cover Letter detailing how you meet the requirements of the role.

Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.

At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this

As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

Applicants must be able to provide proof of eligibility to work in the UK.

About Kaplan Living

Part of Kaplan Inc., one of the world\xe2\x80\x99s most diversified education businesses, is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

Kaplan International