Job Description

What is the opportunity?If you enjoy talking to people, working in a busy team environment and are passionate about progressing your career we will match your passion with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme.In this role you will:

• Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
• Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
• Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies and branch operating procedures.
• Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
• Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

What will make you stand out?

• Previous customer service experience demonstrating a high standard of service in every customer interaction.
• Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
• Passion and dedication to identify sales leads and referrals.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Essential QualificationsThere are no specific qualifications or minimum educational requirements needed for this role.More about the teamThere\'s never been a more exciting time to work at Bank of Ireland - we are going through an extraordinary period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital world.This transformation builds on our long standing tradition of being the trusted bank of choice for many customers. Our focus is ensuring we address the needs of our customers in today\'s digitally focused and time challenged environment.Our branches, embedded in the local community, are complemented by our online, mobile and phone banking services. Our people are the key to our success both today and in the future. We want you to join our front line branch banking team.Why work with us?The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions! Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!Key Competencies

• Customer Focused - Self
• Accountable - Self
• Manage Risk - Self
• One Group, one team - Self
• Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.Apply nowOur application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can .Autofill my information with LinkedInFirst Name (required) 46436b08Last Name (required) 0af1696aEmail (required) e4e25b3f2af086da Email me about jobs like thisApply Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youWe\'re on a journeyFollow our path to leading the industry in creating a digital first environment.Sign up for Job AlertsNew jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised.Autofill my information with LinkedInFirst Name (required) 0cb67f7aLast Name (required) e0a1a948Email (required) 924fe003Job Alert a411598cDepartments 8c9d86be Departments 110c6a79Locations b647c632 Locations f4dbd4b9Subscribe Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youRecommended jobs for you2 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Champion Transformation - Self New Ireland Assurance Company plc Hybrid Operations 29959 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Investments, Life and Pensions What is the opportunity ? This role offers the opportunity to make a meaningful difference. Through strong complaints management we have an opportunity to deliver an improved customer experience and ultimately improve customer loyalty. In this r... Full time
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5 P - Professional Specialism Temporary - Fixed Term Champion Transformation - Leader Agile - Leader Accountable - Leader Amplify Capability - Leader One Group, one team - Leader Bank of Ireland Hybrid Business Analyst 29789 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Professional and Support Services What is the opportunity? The role of Simplification Business Partner will be to partner with different parts of the organisation, providing process simplification and automation expertise, and an orchestration point for organisational simplificati... Full timeBank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.

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We\'re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please and one of our recruitment team members will be in touch via email.Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.Autofill my information with LinkedInFirst Name (required) d198c30cLast Name (required) 40ce79e2Email (required) c3021ae1Area of interest (required) b0835fc5Send Please wait... DoneWe keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this.Thank youClose\xc3\x97Bank of Ireland uses cookies to improve your browsing experience and to provide advertising which we believe may be of interest to you. We need to use some cookies to enable our website to operate while other cookies improve the performance and functionality of our website. We (and our advertising service providers) also use other targeted advertising cookies on this website and other websites to provide personalised advertising which is relevant to you. By clicking \xe2\x80\x9cI Accept\xe2\x80\x9d you agree to the use of all cookies. You can find out more about the different types of cookies we use and manage your cookie settings on this website by clicking "Manage Cookie Settings". To find out more about how we use cookies, please read ourManage Consent PreferencesStrictly Necessary CookiesThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.Performance CookiesThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookie we will not know when you have visited our site, and will not be able to monitor its performance.

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