Job Description

Running a business is hard, we make it easier. Our business credit card has helped over 200,000 businesses access credit and we hope to partner with over 1 million by the end of 2025.

Customer Service Advisor - 3-day working week (Weekends)

Are interested in the ever-growing Fintech industry, friendly and customer-focused? If so, this could be a role suited to you!

The role

You\'ll be the first point of contact for small business owners all over the UK and US. Our customers can get in touch via various channels such as telephony, emails and live chat. Our customers are trying to build their businesses, and we are there to support them every step of the way. You\'ll solve problems, fix things that aren\'t working for them, and give them a leg up when they need it. We thrive from customer feedback to pilot new ideas, you\'ll need to listen to our customers and understand from them how we can build a better business.

This is a full-time position, and our shift patterns are 8am-8pm 3 days a week consistently. You will be working a total of 33 hours but receiving a salary of 37.5 hours per week. You will receive 4 days off per week, and the weekly rota looks like:

Saturday

Sunday

Monday

08:00-20:00

08:00-20:00

08:00-20:00

We are looking for someone with:

• Customer service experience (we will consider all industries)
• Passion for the customer journey and experience
• Empathetic, with a friendly and caring nature
• Adaptable to change
• Receptive to feedback
• Willingness to learn and develop

What you\'ll get in return:

• Basic salary of \xc2\xa322,000 - with the opportunity to increase salary up to \xc2\xa324,000

12 months * Bonus scheme + monthly incentives

• \xc2\xa31000 annual learning budget to spend on your personal development
• Cycle to work scheme
• Anniversary rewards
• 184 hours holiday allowance per annum, not including bank holidays
• We provide free breakfast and snacks (Our kitchen is always fully stocked)
• Bring your dog to work!

Here at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day! Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out what you need to do to progress in this role at Capital on Tap.

Check out more of our benefits, values and mission .

If you want to keep updated on future opportunities at Capital on Tap follow our company page .

Diversity and Inclusion

We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.

How to Apply

If you want to progress your career within a fast growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to you within 3 working days

Capital on Tap