Job Description

End Date Tuesday 03 October 2023

Salary Range \xc2\xa323,370 - \xc2\xa324,600

Agile Working Options Hybrid Working

Summary see details below



JOB TITLE: Customer Service Administrator - Workplace Pensions (Scottish Widows)

SALARY: \xc2\xa323,370 - \xc2\xa324,600

LOCATION: Edinburgh, Port Hamilton Office
HOURS: Full-time \xe2\x80\x93 35 hours. Monday \xe2\x80\x93 Friday, 7 hours per day between 8am \xe2\x80\x93 6pm on a shift pattern.

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.

START DATE: 22nd November 2023

About this opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there\'s a role here for you!

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.

As a Customer Service Administrator, you\xe2\x80\x99ll spend most of your day on the phone speaking to our customers and handing complex enquiries. You\'ll need to have experience in speaking to customers, compassion and desire to do the right thing for our customers. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible .

[*Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.]

At Scottish Widows we provide critical services to millions of Lloyds Banking Group\xe2\x80\x99s Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Workplace Pensions Team where you\xe2\x80\x99ll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.

You\'ll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.

You\'ll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers\' journeys and experiences

You\xe2\x80\x99ll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.

You\xe2\x80\x99ll be prepared to work hard with your passion for delivering excellent customer service

Why Lloyds Banking Group

Like the modern Britain we serve, we\xe2\x80\x99re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We\xe2\x80\x99re growing with purpose. Join us on our journey and you will too\xe2\x80\xa6

What you\xe2\x80\x99ll need

You\'ll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.

You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.

It\'s a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it\xe2\x80\x99s why we especially welcome applications from under-represented groups.

And we\xe2\x80\x99re disability confident. So if you\xe2\x80\x99d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual bonus award, subject to Group performance

\xe2\x80\x8bShare schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

22 days\xe2\x80\x99 holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group