Job Description

WS Transportation are seeking an individual to help us develop a multi-skilled knowledge base of day-to-day customer service operations. In this role, you will play a crucial part in maintaining long-term relationships with our customers by truly understanding their needs and requirements. The ideal candidate will have a talent for building strong, strategic partnerships using a hands-on approach. You will be adept at identifying customer needs and promoting our company\'s solutions to achieve mutual satisfaction. Key Accountabilities:

• Create jobs on the system for the planning team
• Data Entry
• Manage the department\'s inbox and forward emails to the relevant people
• Provide excellent customer service to all customers via telephone/email
• Work with TPN Partners to ensure all customers are contacted if there are late delivery issues
• Investigate and resolve customer complaints and resolve complaints quickly and patiently
• Manage incoming credit and revenue requests
• General administrative tasks

Knowledge, Skills and Experience:

• Good Communication Skills
• Customer Service Support Experience
• Excellent Listening Skills
• Results-Driven
• Able to Work as a Team
• Ability to Work in a Fast-Paced Environment
• Ability to Work Under Pressure
• Pays Attention to Detail
• Fast Learner
• Engaging Personality
• Problem-Solver
• Analytical, Patient
• Skilled Typist
• Multi-tasking
• Prioritising Phone Etiquette
• Excellent knowledge in Microsoft package
• Excellent time keeping and reliability

Job Type: Permanent Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Transport: 1 year (preferred)
• Customer Service: 3 years (required)

Work Location: In person