Job Description

Customer Service Administrator, Customer Service Advisor, Administrator, CSA : \xc2\xa321 \xe2\x80\x93 24k basic salary. Rapidly expanding business offering fantastic career progression opportunities

Overall Job Purpose:
Providing core administrative functions to support the work of the business. Ensuring
efficient and effective support is provided and that business needs are
prioritised and managed effectively.

Duties & Responsibilities:

Customers Services Support:

• Communication with customers taking orders, queries, complaints, via phone, email, and salesforce.
• Order processing.
• Communication with relevant supply division.
• Ensure required feedback to customers is completed within the set time frames.
• Prepare reports and letters for customers as required.
• Ensure KPI and SLA\xe2\x80\x99s are met within the agreed timeframes.

Reception Support:

• Support main reception activities.
• Meet and greet visitors and ensure health and safety procedures are observed.
• Communicate the arrival of visitors to the relevant person.
• Sign for deliveries
• Maintain personal files by filing and scanning daily paperwork.
• Processing of stationery orders.

Production & Operations Support

• Communication with relevant production divisions and managers as required.
• Produce productivity data on a weekly basis.
• File and review active ISO procedures.
• Maintain order fulfilment data.
• Prepare reports and letters as required.
• Support dairy arrangements and travel.
• Create and analyse specific customer data as required.
• Provide core administrative functions to support the work management.

General Support

• Raise purchase orders using Sage
• Record products in stock using Sage
• Support internal and external post
• Order stationary
• Ad hoc support to Administration Manager
• To highlight issues of an urgent nature to Admin Manager

Essential Skills and Behaviours required for Success

• Self-motivation and confidence.
• Strong Excel skills.
• Excellent communication skills \xe2\x80\x93 to include written and verbal skills.
• Passionate about putting the Customer first with a positive, friendly attitude.
• Excellent quality management and accuracy focus in all types of administration.
• Good organisational skills with a detailed and structured approach to work.
• Ability to appraise situations quickly and react accordingly, considering fluctuation workloads and deadlines.
• Ability to converse confidently with external and internal customers (ie speaking clearly, listening, comprehending and interpreting).
• Ability to multi-tasks and be resilient in a high pressured and fast paced environment.

Professional Experience/Preferred

• Administration experience in a Sales or Customer facing Contact Centre environment.
• Outbound calling \xe2\x80\x93 soft selling skills.
• Proven experience in the ability to meet robust targets that focus on customer care and accuracy.
• Experience in the consistent use of different systems and Microsoft software packages.

Mandeville is acting as an Employment Agency in relation to this vacancy.

Mandeville Recruitment Group