Job Description

Reference: 3740

We have an exciting opportunity for a someone to a join successful and growing tech organisation just on the outskirts of Hemel Hempstead. The company are expanding and are looking for a Customer Service Administrator.

This role is ideal for someone with good experience in Customer Service and Administration, and who is keen to get involved in a variety of support areas. We are seeking an enthusiastic person with energy, an Ambassador for the Company and someone who is not afraid of hard work, in return for great benefits and the potential of future career opportunities.

If you\xe2\x80\x99ve got previous customer service or admin experience and you are able to quickly absorb information and pick up systems and new technology, this could be ideal for you!

You\xe2\x80\x99ll be working for an everchanging and growing tech company, full of potential, with a very nice team of over 20 people, on a hybrid basis, but when you\xe2\x80\x99re in, you\xe2\x80\x99ll be working in a top class and quirky office space.

This is a permanent position, full of progression, a role paying up to \xc2\xa327k, hybrid working (typically 4 days in and 1 day wfh a week), with everything from a bonus, good holiday package and good pension on top of your salary. To the little things, like working in a beautiful scenic location perfect for a lunch walk and fully stocked fridges/freezers at work in the summer.

Duties

• Answer all incoming calls and provide 1st line support to customers
• Able to deal with a variety of enquiries, for action or assignment appropriately
• Record in our Freshdesk ticketing system
• Triage calls to assign to either sales, accounts, Dev
• Provide support on basic functionality of products
• Explain / guide Customers for queries or product functionality
• Be responsible for preparing new licences and invoicing for all orders
• Raise all Licences for new orders
• Prepare all monthly Customer invoicing
• Process Licence Renewals on Customer Record System
• To support internal teams in marketing, accounts, data and admin

Candidate requirements:

• Customer Service experience essential
• Essential proven experience in a customer support or admin role
• Confident hands-on experience in basic accounting desirable but not essential
• Some exposure to technical environments would be beneficial
• Professional yet friendly character
• Excellent communication skills, both written and verbal
• Produce accurate and quality work
• An ability to learn quickly with online systems
• Possess a natural technical flair
• Pro-actively keen to learn and able to work independently
• Able to cope under pressure
• A confident multitasker & quick thinker
• Flexible & adaptable due to business transition
• Comfortable in a small yet expanding organisation

Looking for the next step in your career? Think Specialist Recruitment.

\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8bThink Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

Think Specialist Recruitment