Customer Service Administrator
Ely, Cambridgeshire, United Kingdom
Job Description
Start: ASAP
Location: Ely, Cambridgeshire
Hours: Monday - Friday, 9am - 5:30pm with 1 hour for lunch unpaid
Duration: Full Time, Permanent
Benefits: Excellent training and development opportunities, Life Insurance, Health club gym membership, BUPA health assessment, volunteering leave policy, auto enrolment onto pension scheme and free parking on site
Duties:
- Providing excellent customer services via telephone and email, communicating both internally
- and externally
- Provide and process information to customers in response to requests, account queries and cash
- collections
- Processing credit notes and prompting payment of invoices
- Dealing with any invoice issues and matters appropriately
- Dealing with requests for meter readings and entering information into the system
- Producing reports and customer account information
- Assisting with the collection of payments, direct debits, and other relevant payment matters
- Providing other administrative support to the wider team
- Resolving matters in an effective and professional manner
- Excellent communication skills - both verbal and written
- Administrative skills
- Customer services experience and a passion for providing excellent service to customers
- Good team player, who can demonstrate flexibility and adaptability
- Meeting deadlines
- Excellent numerical skills
- A willingness to solve problems and support customers
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Job Detail
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Job IdJD2973085
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£20000 - 22000 per year
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Employment StatusPermanent
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Job LocationEly, Cambridgeshire, United Kingdom
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EducationNot mentioned