Job Description

Early applications encouraged with a start date of 25th of September 2023.

Who we are

We are Domestic & General. We\xe2\x80\x99re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we\xe2\x80\x99re recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you\xe2\x80\x99ll do

As a Customer Sales Advisor in our Retentions team, you\xe2\x80\x99ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you\xe2\x80\x99ll:

• Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
• Share the features and benefits of protection products to help customers find the one that\xe2\x80\x99s right for them.
• Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

What else to expect:

• In a 4-week training programme you\xe2\x80\x99ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• You\xe2\x80\x99ll work on a shift pattern: Monday to Saturday \xe2\x80\x93 08:00-20.00; Saturday: 08:00 \xe2\x80\x93 20:00; Sunday - 08.00-18:30).
• We\xe2\x80\x99ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

• A solid background in targeted sales or customer service
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills \xe2\x80\x93 you\xe2\x80\x99re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Annual leave \xe2\x80\x93 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
• Health cash plan \xe2\x80\x93 employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme \xe2\x80\x93 matched employer contributions up to 5% of basic salary
• Life assurance \xe2\x80\x93 employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance \xe2\x80\x93 access to savings and borrowing through payroll
• Car Leasing \xe2\x80\x93 access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans \xe2\x80\x93 interest free loans to help spread the cost of annual travel tickets
• Cycle to Work \xe2\x80\x93 tax efficient bike and cycling equipment worth up to \xc2\xa31,000
• Health & Wellbeing \xe2\x80\x93 discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand \xe2\x80\x93 Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme \xe2\x80\x93 specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan \xe2\x80\x93 one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts \xe2\x80\x93 access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we\xe2\x80\x99re the UK\xe2\x80\x99s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It\xe2\x80\x99s our mission to keep your world running by delivering a service that never lets you down.

Domestic & General