Job Description

Our Adult Education centres host tutors and students from Kent Adult Education and Kent Training and Apprenticeships, who come to study a range of subjects from IT and languages to arts and crafts, like pottery or silversmithing.

We are looking for somebody to join our Dartford team at our centre on Summerhill Road, Dartford. The role will be based in Dartford but, on occasion, you may be asked to help cover one of our other centres such as Gravesend.

Your role will be to act as the main point of contact between us ( / ) and our customers. You\'ll be providing information and guidance on our courses and services, enrolling people onto courses, managing student data, setting up classrooms for teaching and ensuring a safe learning environment. There will be a mix of telephone, email and face to face communication. The role is interesting and varied and we need somebody who can work under their own initiative.

You should have good customer service, sales and interpersonal skills as well as the ability to collate and manage information. You should have a good working knowledge of Microsoft Office and be willing to learn to use our bespoke management information system. You will possess Level 2 or GCSE Maths and English or equivalent.

The post requires a flexible working approach, and we endeavour to be flexible in return. This role is offering 22.2 hours per week. The working pattern will have variable hours and because we run evening classes, will likely include one evening attendance per week (up to 10pm) during term time. We also have courses on Saturdays so some Saturday attendance may be required too.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the /Person Specification.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Please note - if you are interested, please apply as soon as possible as the closing dates may be earlier than stated should a number of suitably qualified candidates apply.

Contact Details

Reece Isted, Customer Relations Officer: reece.isted@kent.gov.uk

Sharon Feasey, Customer Relations Manager: sharon.feasey@kent.gov.uk

About the Company

KCC is committed to building a workforce which reflects the diversity of the county\'s working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds and faiths, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply as soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

& Person Specification

Salary \xc2\xa321,389 - \xc2\xa322,493 pro rata
Contract Type Permanent Part Time
Working Hours 22.2 hours per week
Location Dartford Adult Education Centre, United Kingdom
Job Category Customer Services
Job Reference REF/TP/681/8490
Closing Date 18 August, 2023

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