Job Description

Details

• Reference: orbis/TP/282568/35679
• Positions: 1
• Salary: \xc2\xa330,443 per annum (\xc2\xa334,356 FTE)
• Category: Catering - Qualified
• Contract type: Term Time - Permanent
• Working hours: 36 hours per week, 40 weeks per year
• Posted on: 29 August 2023
• Closing date: 17 September 2023
• Directorate: SCC: Resources
• Location: Woodhatch Place, Cockshot Hill, Woodhatch, Reigate, Surrey RH2 8EF

About the role

The starting salary for this role is \xc2\xa330,443.95 per annum based on working 36 hours per week. The role is term time plus 5 days only (40 weeks per annum).

Twelve15 are going through an exciting time of transformation, focusing on growth and people engagement and we have an exciting opportunity for a Customer Operations Team Leader to join our Customer Operations Team. Reporting to the Customer Operations Manager, you will be joining a friendly and supportive team of Customer Operations Team Leaders within the Operations function of Twelve15.

Managing and supporting a team of catering managers across a portfolio of kitchens, you will be equipped with a "can do" attitude reflecting a wealth of multi-site catering experience.

As a Customer Operations Team Leader you will have demonstrable catering knowledge together with experience in managing multiple sites, be financially astute and enjoy getting the best out of people to ensure operational and catering standards are maintained and developed to the highest standard.

The role will adopt the Twelve15 Team culture of strong standards and accountability to responsibly deliver a first-class customer experience. Inspiring school children through our love of culinary arts and fresh ingredients Twelve15 put their passion and dedication into the preparation, cooking and delivery of tasty, innovative, healthy, and nutritious, healthy school meals. These meals fuel and support children\'s learning and development.

You will either have the relevant qualifications or substantial relevant experience of providing catering services in multiple sites.

Twelve15 are looking for:

• Strong leadership and organisation skills
• Proven experience of managing multi-site contracts
• Excellent communication skills
• Strong financial acumen and the ability to read and dissect data
• Ability to work autonomously
• Flexibility: The position is mobile across Surrey; therefore, a full driving licence is essential

To be considered for this role, you will have:

• Experience managing a multi-site portfolio of kitchens which cater for large numbers of people, in a fresh food environment
• The ability to work autonomously, with excellent organisation skills together with high levels of resilience
• Demonstrable inspirational people management skills, including strong leadership skills
• A passion for excellent food and standards
• An outgoing and engaging personality

Twelve15 can offer you:

• Full training and induction
• Internal opportunities to develop your career
• We will pay for your DBS certificate

for Surrey County Council staff

To be shortlisted for interview, you will be asked the below questions as part of the application process, demonstrating how your experience, knowledge, skills, and behaviours align to the role: * Describe how you would deliver a catering service of 300 meals if your Chef/ Cook had an unplanned absence from work.

• Tell us how you would ensure standards are maintained and developed across your portfolio of schools.
• Identify how you would ensure that food costs are achieved.
• Describe what you would do if the food budget was exceed in one of your units.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional information

The job advert closes at 23:59 on 17/09/2023 with interviews to follow.

An enhanced DBS \'Disclosure and Barring Service\' check for regulated activity (formerly known as CRB) and the Children\'s Barred List check will be required for this role.

Contact details

For an informal discussion please contact Allyson Lloyd (Customer Operations Manager) at .

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years\' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Surrey County Council