Job Description

:

We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative within our Workplace Telephony area.

Job Type: Permanent
Mon-Fri 9am-5pm (35 hours per week)

Hybrid working available with a minimum of 40% of time in the office

Location : This role is based in our Edinburgh office on Lothian Road within easy reach of the City Centre and easily accessible via public transport

Salary and benefits: salary up to \xc2\xa324,000 (depending on experience) plus 8% bonus up to 16%, 38 days annual leave, excellent pension, 12x salary life assurance, private health care, 3x volunteering days, a variety of employee discounts on health, leisure and technology and much more

Start Date: Monday 6th November 2023

What are we looking for?

Do you have a passion for delivering exceptional customer service?

Do you thrive in a fast paced environment ?

Do you have great verbal and written communication skills?

Then let us tell you more about what we are looking for.

The role

Help our Standard Life pension customers realise a lifetime of possibilities by taking their calls and assisting them with enquiries online and through secure messaging.

Making choices about your pension is one of the biggest financial decisions most people make in their lives. You would be the first point of contact for pension & retirement queries from our Standard Life customers.

What we would expect of you

You would be dealing with a range of pension queries from Standard Life customers. Using your first class communication skills, you\'ll be responsible for making the complex simple for our customers, whether that is by having great conversations over the phone or by email. To do this we would expect you to have an excellent telephone manner and be proficient in Microsoft Office Suite. You\'ll play a key role in ensuring customers are equipped with all of the information they need to make the right decision regarding their pension policies. To do this, we would expect you to have a passion for developing your knowledge on workplace pensions and take ownership of complex queries. This is not a sales based role and you will dealing with inbound calls from our customers. You do not need any contact centre or financial services experience as full and ongoing training will be provided.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We\'re the UK\'s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.\xc2\xa3259 billion of assets under administration. We\'re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we\'re not done yet.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we\'ve advertised and you believe that you can bring value to the role, we\'d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
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Phoenix Group