Job Description

End Date Wednesday 20 September 2023

Salary Range \xc2\xa30 - \xc2\xa30

Agile Working Options Hybrid Working

Summary .



Citra Living is an exciting, new standalone company, with a new brand, as part of Lloyds Banking Group, which will focus solely on the private rental market. The move builds on the Group\xe2\x80\x99s existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost \xc2\xa340bn of mortgages in the UK, and helped one in four first time buyers to get onto the housing ladder. Also to play to the Group\xe2\x80\x99s Strategy of \xe2\x80\x98helping Britain recover\xe2\x80\x99 through the provisions of quality homes.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

Our team is looking for a Customer Letting and Property Operations Manager where you\xe2\x80\x99ll support the Operations Director with the responsibility for both: our customers (tenants); and the company\xe2\x80\x99s property during as an asset; accepting homes on to the portfolio, building customer propositions and finding tenants, ongoing maintenance, rent and arrears collections, ongoing high quality customer service and maximising income vs occupancy. As Customer Letting and Property Operations Manager, you\xe2\x80\x99ll be highly organised and will enjoy having a varied role, where no two days are the same.

The general property and letting management will be conducted by appropriate third parties, with our team being responsible for the oversight and development of these relationships \xe2\x80\x93 making sure our agents provide the services we require, therefore we\'re keen to hear from colleagues who have supplier management experience too.

We\'re flexible on location as we look to grow our team across many of our UK hub locations. Team members can be agile in their work preference. It may be you\'ll predominately work from home, but we hope we can get together regularly for team meetings.

Of course, you won\xe2\x80\x99t be sat at a desk all the time. It\xe2\x80\x99ll be critical for you to visit our properties and be very visible to our managing agents.

What are the activities you\'ll be involved in?

• Be a real contributing member of the team which is responsible for customers (tenants) \xe2\x80\x93 helping to develop customer propositions and experiences which make renting through Citra a fantastic experience.
• Play a real role in the team which is responsible for looking after our property portfolio \xe2\x80\x93 making sure we have a good programme of pro and reactive maintenance.
• Manage the performance of our agents or property managers on site \xe2\x80\x93 ensure you receive good reporting and intelligence from them to allow you to be successful in their oversight.
• Maintain and develop network of colleagues within LBG and also externally
• Working collaboratively with the wider team to participate in the full breadth of activities of a fast paced start-up company\xe2\x80\xa6 from marketing to participating in the future strategy and growth of Citra.
• Help to develop and execute the customer offering to ensure the company always treats its customer with respect, fairness and transparency, and builds a reputation 5
• Managing risk by ensuring the company operates in a tightly governed manner, following three lines of defence.

Our ideal Letting and Property Operations Manager will be able to demonstrate the following skills and experience:

• Extensive property management experience within BTR/PRS.
• Experience of managing a team.
• Hands on attitude to helping build and develop our offering.
• Ability to work with and oversight the activities of our managing agents.
• Gravitas and ability to influence senior company executives and credibly participating in strategic discussions.
• An ability to engage with others at all levels easily through excellent written and verbal communication skills.
• Strong risk awareness to lead the assessment and mitigation/management of financial, operational, reputation and other risks inherent in company operations.
• General execution e- corporate finance, due diligence, legal documentation is experience is desirable but not essential.

What we can offer you in return\xe2\x80\xa6

In addition to the competitive base salary you\'ll also receive:

• Discretionary annual group performance bonus
• Generous employer pension contribution up to 16%
• Private medical health cover
• Access to share schemes and staff discounts
• 30 days holiday entitlement plus bank holidays

We\'re committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We\'re an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible.

Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you\'ll continue to have opportunities to learn, grow and develop.

We\'ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At Lloyds Banking Group, we\'re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you\'ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you\'ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we\'ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We\'ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We\'re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we\xe2\x80\x99re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds Banking Group