Job Description

Do you have a track record in Customer Experience, Customer Insight, Customer Research/ Journeys? Are you looking to use your experience to play a vital role in helping us to deliver on our ambitions?


If so, we may have the role for you! We have a new and exciting opportunity for a

Customer Journey Management Co-ordinator

to join our Business Change team. You'll support the creation of the best possible customer journeys and be part of a team at the forefront of business decisions. This is a hybrid role, splitting your time between our Leeds office and working from home.


This is a 12-month fixed term contract.

About the role

Using our CJM Framework to meet strategic objectives and corporate plan priorities, whilst ensuring compliance with relevant legislation and best practice, you will -


Be instrumental in understanding customer experiences, pinpointing crucial moments within their journey, and ensuring that the customer's voice is integral to decision-making Bring together relevant data sources and insights to show a complete picture of our customers experiences Work with cross-functional stakeholders to support the design and delivery of initiatives Be the catalyst for change on behalf of the customer

About you

We are looking for candidates that have a proven track record in a similar role, mapping customer journeys, making recommendations, and a strong desire to champion customer needs & expectations! You'll have -


A customer centric mindset, living and breathing customer journeys and ability to bring them to life for others Experience in how to interpret and analyse customer insight and data Strong attention to detail, organisation skills and creative thinking, able to think 'big' as well as getting to the detail A track record of working with and influencing business stakeholders The ability to create compelling and engaging presentations with strong storytelling skills Experience of improving customer experience through varying initiatives and driving change

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday.

You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

Bonus.

At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

Pension.

We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.

Healthcare.

Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

My Benefits.

When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk