Job Description

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don\'t believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we\'ve been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we\'re moving forward together, embracing innovation and new technology, to continue to delight our customers. You will be part of a team who have a strong strategy to grow beauty and are passionate about offering real beauty for the real woman in an inspiring way.

Working here you\'ll explore everything the world of digital retail has to offer - asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you\'ve got the perfect place to show your skills and learn new ones. It\'s fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers\' lives. We are proud to be N Brown.

The Role:

The Customer Insight Apprentice will support the Customer Insight team in delivering research and insight programmes to ensure our colleagues and brands remain close to our markets, our customers and their evolving needs. This is a fantastic opportunity to learn and develop skills in Customer Insight and support out business in putting customers at the heart of our decision making! Alongside this, the role will require successfully completing the Level 4 Market Research Executive apprenticeship; a 21 month programme involving various training, coaching and individual projects to enhance the key knowledge, skills and behaviours to be successful with research projects to generate data and insight.

What you\'ll be responsible for as a Customer Insight Apprentice:

• Supporting with the set-up, running and analysis of research projects

• Helping summarise the key findings of research projects

• Providing support to Customer Insight colleagues who manage continual insight programmes, potentially including customer experience, brand health, market performance, web traffic monitoring, price reporting and trend monitoring

• Providing research content and design input into reporting decks

• Helping to set-up knowledge storage

• Administering the team roadmap and budget tracker and helping to develop and evolve these to ensure they keep meeting the needs of the team and wider business

• Staying well connected to our customers, markets and competitors and playing an active role in growing our knowledge

What you will need to succeed as a Customer Insight Apprentice?

• Good organisational skills

• Strong written and verbal communication skills

• Good visualisation capabilities

• Comfortable analysing data

• Curious and inquisitive

• Ability to summarise information in a simple and engaging way

• Comfortable with preparing presentation content

• Enjoys a challenge, ability to adapt

What\'s in it for you?

• Hybrid working and staggered start times to give you the flexibility you may need
• A range of financial wellbeing support
• Pro-rated annual leave (plus 8 bank holidays) with the option to buy an additional 10 over the year
• Mental Health support both internally and externally via our wellbeing champions and counselling services
• Company pension with up to 8% N Brown contribution
• Life Assurance and Private Medical Insurance
• Colleague discount across all our N Brown Group brands and onsite caf\xc3\xa9 with subsidised rates and local restaurant discounts!
• Annual bonus scheme
• Paid volunteer time - N Brown offer all colleagues a full day paid to volunteer for a charity of their choice

Our promise to you:

We\'re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

N Brown Group