Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Customer Experience team member
Location: Coleshill, Birmingham
Contract Type: Permanent (Full-Time)
Shift pattern: Rotating shifts Mon- Fri (some Saturdays will be required - overtime pay)
Salary: \xc2\xa322,500

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you\'re looking for change, and you\'re ready to make changes \xe2\x80\xa6 we\'re looking for you. At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, \xe2\x80\x9cBest Place to Work.\xe2\x80\x9d If this sounds like a team you\'d like to join \xe2\x80\xa6 keep reading. We make promises to our customers, and we\'ll make promises to you too. The key responsibilities in this role include;

• To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry.
• Identify and implement long term solutions to customer issues
• Answer inbound phone calls to ensure the department achieves the target performance
• Liaise with key contacts across the network to resolve customer queries
• Provide timely updates to customers in a professional and helpful manner
• Represent Tradeteam in demonstrating excellent standards of customer service
• Support the network as required to ensure customers are clearly communicated to

You won\'t find another job like the one you\'ll find with DHL Supply Chain. Now, here\'s what we need from you:

• Experience of working within DHL Supply Chain (desirable)
• Proven experience of developing customer relationships (essential)
• Strong drive for delivering results and continuous process improvement
• Ability to capture relevant information accurately and clearly communicate solutions and manage expectations
• Able to produce clear and concise written communication

What will you get in return? As a DHL employee you\'ll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and access to discount off medical cash plans including cover for dental and eye care. All this and more is hosted on our Benefits platform which you will have access to as a DHL Employee. What you\'ll need to do next? If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.