Job Description

About the role

We have the opportunity for Full-Time staff to join our Customer Experience Team at our contact centre in our Head Office in Livingston. Full time is 5 days from 7 with evening and weekend availability essential. The schuh Customer Experience Department is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW! As a company we lead the way with our customer service effort and believe this is what sets us apart from others.

The Person:

• We\'re looking for someone with positivity, enthusiasm and a passion for great customer service.
• We need people to work and communicate effectively as part of a team.
• We are always looking for confident and hardworking individuals.
• Genuine and honest people will excel with us.

The Role:

• Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
• Effectively engage with customers via our live chat services.
• Deal with service related queries through various social media platforms including WhatsApp and Facebook Messenger.
• Deal efficiently and professionally with customers via phone and email.
• Help our high street stores with any problems or queries.

Perks of the job include:

• Competitive rate of pay
• Up to 40% product discount for those amazing sneaks you want. You can also share this with your loved ones.
• Up to 29 days holiday (including bank holidays) increasing to 34 when you have been with us three years
• Your birthday off to celebrate you
• Perk platform for hundreds of discounts
• Stream your wages as you earn them to get paid your way
• Employee assistance programme to support your wellbeing
• A pension scheme to help you save for the future

Training for the position requires working shifts in the office therefore candidates must be able to travel to our Livingston Head Office. There is the possibility of future progression opportunities within the department.

#INDLP

About the location

Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.

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