Job Description

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Role

Front of House
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Salary

14.79 per hour
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Hours

Variable, includes evenings and weekends
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Type

Fixed Term Contract - Full Time
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Interview Process

1 Interview:

W/C 19/05/2025
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Closing Date

11-05-2025 at 23:59
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Location

West Street

London

Greater London

WC2H 9ND

Customer Experience Supervisor

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

The Ambassadors Theatre

is a beautifully intimate playhouse, turning over shows on average every three months, we welcome a fantastic variety of productions from comedy to world premieres of plays starring A-list celebrities. Originally built in 1913, Ambassadors Theatre is one of the few venues to survive two World Wars undamaged and keep its doors open. The theatre first opened on 5th June 1913 with Panthea, a play by Monckton Hoffe which ran for only 15 nights. Agatha Christie's The Mousetrap originally opened here on 25th November 1952 and played for 21 years until 1973 when it transferred next door to St Martin's Theatre, where it has since become the world's longest running play. In 2007 the theatre became home to the world-famous production of Stomp for 11 years, the venue's second longest running show.


As a

Customer Experience Supervisor

, you will report to the Customer Experience Manager and Duty Manager on shift, and will personally hold Duty Manager responsibilities on occasion. This is a varied role which involves working in all areas of supervising Front of House including scheduling shifts; managing the team and its needs on a day to day basis; and supervising and managing the welcoming of customers, scanning of tickets, bars and merchandise services and the showing people to their seats.

Evening and Weekend work is essential for this role.

If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from all backgrounds and walks of life.

You do, however, need to be aged 18+ years old for this position.

Interested? Please click on the link to view our full !

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.



If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.


We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk





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Closing Date

11-05-2025 at 23:59