Job Description

Taliesin Arts Centre is set in the heart of Swansea University\'s Singleton Campus. We believe in the transformative power of the arts to connect people, cultivate understanding, and contribute to personal and civic well-being. We believe that everyone should have the opportunity to enjoy the arts, to be creative, and have the capability and support to fully participate in the cultural life of the community. If you do too, we want to hear from you.

For more information on Taliesin Arts Centre:

This part-time post is based in Taliesin Arts Centre and the post holder will be part of the Front of House / box office team providing customer service of the highest quality and ensuring a safe and welcoming environment for audiences and visitors. The hours of work will be on a variable rota basis, including daytimes, weekends, and evenings.

Our ideal candidate:

• Has excellent interpersonal skills, with a passion for providing excellent customer service.
• Has an empathy and understanding of differing needs of diverse communities.
• Is a team player willing to pitch in to support others.
• Is enthusiastic and enjoys variety.
• Is flexible with the availability to work additional hours when needed.
• Is a Welsh speaker.

Benefits & Rewards

Swansea University and Taliesin Arts Centre is a warm and welcoming place to work. We value people for their skills regardless of their background and are proudly named as a top employer in the annual Stonewall Equality Index.

We know that people have commitments outside their job, so we provide a working environment that allows employees to achieve the right work/life balance. We have a range of great benefits, all supported by the services of our award-winning HR department.

• Annual Salary \xc2\xa34673
• Annual leave entitlement of 31 days per year, plus statutory holidays (pro rata)
• Staff Induction to help you feel welcomed and integrated to the University and Taliesin.

Key Responsibilities

• Provide excellent customer service centred around the \'front of house\' experience, including \'signposting\' audiences, and providing customer care.
• To sell/reserve tickets through operating a computerised box-office system. Carrying out all operations concerned with selling and reserving event tickets.
• To deal with enquiries from audiences, students, and visitors over the telephone, in person and electronic communications, delivering the highest level of customer service.

Taliesin Arts Centre currently has an under-representation of individuals from Black, Asian and Ethnic Minority backgrounds. We would particularly welcome applications from candidates with lived experience in these areas. Appointments will be made on merit.

The University is committed to supporting and promoting equality and diversity in all of its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

For further information please contact Deborah Drewson at

• Shortlisting Date: w/c 04/09/2023
• Interview Date: 26/09/2023

\xc2\xa322,214 pro rata to (8hrs a week / 48wks a year) (Grade 3)

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