Job Description

Overview

RAFCTE is best known for staging the world renowned Royal International Air Tattoo (RIAT) at RAF Fairford in Gloucestershire each year. In 2003, RIAT was granted status as the largest military air show globally by Guinness World Records. In addition to the heads of many of the world's air forces and major suppliers to the sector, RIAT also hosts thousands of aviation enthusiasts and members of the public over three days. As well as aviation the event is increasingly a family day out, with the exceptional Techno Zone providing unique interactive STEM activities, under the banner of RAFCT's mission to inspire young people to fulfil their potential in air, space and technology. In total, over 200,000 people attended RIAT in 2024.

What are we looking for?

We are looking for an enthusiastic Customer Experience Assistant to join our team to support the delivery of the Royal International Air Tattoo 2025. Your main responsibilities will include:

Support the customer service and marketing team in delivering the Company's marketing strategy. Communicate with customers and external agencies. Support the Head of Customer Experience by leading and coordinating arrangements for the Air Tattoo Crew volunteer team. Support the wider Customer Experience Team including coordinating administration, briefings and training for volunteers. Ensuring equipment requirements are completed for our food and rink areas, Visitor Information Points, Accessible Enclosure, Drop Zone, Lost & Found Children & Vulnerable Adults Facility, Multi-Faith Prayer Room and Mobility Scooter pick up/drop off points. The setting up and breaking down of Visitor Information Points, Drop Zone, Lost & Found Children & Vulnerable Adults, Multi-Faith Prayer Room and Event Mobility pick up/drop off points on the showground. Work closely with other team members to deliver year-round RIAT PR activity. Support with complaints and post-event survey procedures.

Type of contract/working hours:

FTC until 15/08/2025 36.25 hours per week.?

Based in Fairford, Gloucestershire All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event. RIAT Weekend Date: 18th-20th July 2025

What we will offer:

A salary of 25,000 pro rata is accompanied by pension and a focus on staff wellbeing and social events throughout the year.

You will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.

About You

If you possess GCSE qualifications, including Maths and English, along with prior experience in a customer service and experience team or office setting, and you exhibit strong verbal communication skills, creative thinking abilities, and a collaborative approach, as well as the ability to lead, motivate, and encourage team spirit, we strongly encourage you to apply for the position of Customer Experience Assistant. Experience in the events or customer service industries would be a huge advantage.

Application Process

Apply through our company website by submitting your CV and preferably a covering letter explaining why you are right for us, but most importantly why we are right for you. If your application is successful, you will be invited to attend an interview at our Fairford offices.

Job Types: Full-time, Fixed term contract
Contract length: 4 months

Pay: 25,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person