Job Description

Customer Experience Advisor | S1 | Everyday Banking | St Albans

Country: United Kingdom

WHAT YOU WILL BE DOING

Join our community

We are currently recruiting a 12-month fixed term contract for Customer Service colleagues with a starting package of \xc2\xa325,322 this is made up of a base salary of \xc2\xa323,338 along with an additional \xc2\xa3500 flexible benefit and up to a \xc2\xa31484 discretionary performance related bonus.

For our customers, you\xe2\x80\x99ll be more than just the friendly face and voice of Santander. You\xe2\x80\x99ll be a listener and problem solver. Whether you\xe2\x80\x99re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\xe2\x80\x99ll never know what the next challenge will be.

What\xe2\x80\x99s not in doubt is that you\xe2\x80\x99ll have plenty of support. Life in a branch can be busy, varied and challenging, so we\xe2\x80\x99re a close-knit team.

You\xe2\x80\x99ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\xe2\x80\x99ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\xe2\x80\x99re the eyes and ears of our business after all.

The difference you\xe2\x80\x99ll make.

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you\xe2\x80\x99ll bring.

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background

• The ability to communicate effectively with customers to truly understand their needs
• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.

In a full-time Branch based role, you\xe2\x80\x99ll be working 35 hours across Monday to Saturday across the hours of 8:00am \xe2\x80\x93 6:00pm.

The role is based in our St Albans branch.

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

Everyday Inclusion.

At Santander we\xe2\x80\x99re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we\xe2\x80\x99ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of \xc2\xa323,338 plus a \xc2\xa3500 annual cash allowance to spend on our great range of benefits.
• 25 days\xe2\x80\x99 holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander\xe2\x80\x99s success by investing in our share plans
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you\xe2\x80\x99re interested in, then please apply.

If there\xe2\x80\x99s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it\xe2\x80\x99s a copy of our application form in another format or additional assistance, we\xe2\x80\x99re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

Santander