ROLE SUMMARYThe CET IDM Senior Brand Training Manager role is responsible for Customer Engagement Training for one or more brands, Business Unit (BU) or Therapeutic Area (TA). The role is responsible for providing product and customer engagement skills training to new and existing Customer Facing Colleagues (CFC) ensuring that CFCs have the skills and knowledge required to successfully represent Pfizer in the marketplace.As the representative of the CET IDM Team to the in market brand/BU/TA leadership, the IDM Customer Engagement Training Senior Brand Training Manager role participates as a strategic partner, thoroughly understands the needs of the BU to which they are assigned, and defines, develops and delivers training services to meet the needs of the business in support of Brand Launches, new to brand training as well as ongoing training needs based on critical market needs, and other product business-related initiatives.The CET IDM Senior Brand Trainer will perform the role of Regional Brand Subject Matter Expert for assigned brand/s. Working across CET IDM in market Training Managers to understand local training needs, with ICO Brand and Medical Teams to understand regional brand training requirements and with GCET TAP team on the cocreation of training content.Serving as the subject matter expert, the role is expected to maintain up to date expertise on the therapy, market, and sales approaches associated with the assigned product/TA as well as driving the upskilling of Local CET IDM Brand Training ManagersROLE RESPONSIBILITIES
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