Job Description

Salary

26,208 - 28,306 (depending on experience) + Standby Payments

Location

Cramlington, Northumberland

About the role

Customer Distribution Operative (Water Networks)

Full Time - 40hrs per week, 4 days, Monday - Saturday

Permanent

Salary - 26,208 - 28,306 (depending on experience) + Standby Payments

Standby Rota - Monday to Sunday

Location - Tyneside, Tynedale & Northumberland

About the role

Come and Join Northumbrian Water's Water Networks team as a Customer Distribution Operative in the Tyneside, Tynedale and the Northumberland area. Whether you know this role as Ganger, Utilities Operative, or Civils Worker, this is your chance to make a meaningful difference by helping to deliver clean, clear, and reliable drinking water to local communities while providing an unrivaled customer experience.


In this role, you'll contribute directly to our vision of becoming a national leader in the water industry, delivering world-class service and our essential-for-life product, Water!. With our support and training, you'll have the opportunity to develop new skills, enabling you to work on our water supply network with confidence and expertise. Your work will be varied, including the installation, repair, and maintenance of underground pipework and assets, all while ensuring clean and safe sites for our customers.


You'll play an important part in providing outstanding service to our customers and communities, taking responsibility for your actions and upholding our company values in everything you do. This role requires flexibility, including participation in a standby rota and involvement in initiatives that drive improved performance.


If you're ready to take on a role that combines technical challenge, customer focus, and the chance to make a difference in your community, we'd love to hear from you.

About you

We will offer full training, coaching, and support to the successful candidate, so prior utility experience isn't required. However, a background in manual tasks such as groundworks, excavating, or landscaping would be an advantage.


What we're really looking for is someone with passion and enthusiasm who is eager to make a difference for our customers. Strong communication skills and the ability to engage with people are essential, along with an inquisitive mindset and the potential to learn and grow in the role. Resilience and a results-driven attitude will help you thrive in this position.


We value inclusivity, respect, and consideration, and we're looking for someone who can confidently and constructively challenge when needed and who is open to receiving feedback positively. If you enjoy working outdoors on practical tasks and have the ability to interpret and follow both written and verbal instructions, this could be the perfect opportunity for you.


Bring your drive and determination to a role where you can make a real impact, and we'll provide the support to help you succeed.



A full valid UK class B driving licence is essential for this role.

About us

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.





NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.





We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:

Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays. Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

Please note this role will require a DBS to be completed prior to employment

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:

Results Driven

We take responsibility for achieving excellent business results.

Ethical

We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

Customer Focused

We aim to exceed the expectations of our internal and external customers.

Innovative

We continuously strive for innovative and better ways to deliver our business.

One Team

We work together consistently, promoting co-operation, to achieve our corporate objectives.

Colleague benefits

We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.


To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer

Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Discounts & cashback offers

Qualification loan

Documents

Business Plan 2025-30 - Essex & Suffolk Water - Download
Business Plan 2025-30 - Main Report - Download
Business Plan 2025-30 - Northumbrian Water - Download
Restore and Regenerate - Our Environment Strategy to 2050 - Download
Customer Distribution Operative JD.docx - Download