Job Description

Position Overview: - Customer Delight

Recruitment Day Details:

LEVEL:

JUNIOR - SENIOR

RECRUITMENT DAY LOCATION:

PHILIPBURN HOTEL, LINGLIE RD, SELKIRK, TD7

TIMINGS:

10AM - 7PM

DATES:

24TH APRIL 2025 & 30TH APRIL 2025

PLEASE NOTE - Both sessions will run on a drop-in basis, so feel free to come when it works for you! Each session will last approximately two hours, including a short interview and light assessments.*
Each session will last approximately

2 hours

and include a short interview and some light assessments. If you have any questions, feel free to contact us at

hr@lyleanscott.com

.

The Role:

At Lyle & Scott, we recognise that all success starts with people. We welcome creativity and value individuals passionate about delivering a strong performance. We are a privately owned British brand with over 150 years of history. We have built a reputation for crafting high-quality clothing. Our authenticity, heritage, and expertise are recognised throughout the world. We are looking for in-house Customer Delight specialists at to our

Customer Delight

Team based in Selkirk, Scotland. This position is responsible for ensuring that our wholesale customers have the best experience possible, through frequent contact, problem solving before issues even arise, and being an expert on your assigned territories and customers. If you are a confident, proactive and inquisitive individual who thrives from working in a fast-paced environment, this could be the right opportunity.

Key Responsibilities:

Being the 'go-to' person for customers/agents/distributors for any issues that arise Making commercial decisions with both the customer and the company in mind Ensuring order books are fulfilled smoothly by working cross-functionally to remove any obstacles before they occur

Qualifications / Experience:

Intermediate Excel Skills (pivots, lookups, ability to manipulate data) Experience in Customer Facing Roles (Desirable but not essential) Experience of CRM systems (Desirable but not essential) Bilingual (Desirable but not essential)

About us...

Holiday purchase scheme. Medical CashPlan 1 week a year to work anywhere in the world... it can be Fiji or your sofa. Flexible working, so you can do that in your spin class... or hit snooze on your alarm; we don't judge! 1 week extra off work if you get married! (Not deducted from your annual leave) Employer pension contributions. Generous staff discount... Great sample sales throughout the year so you can stock up on Christmas Presents! Welcome to the Family Lyle & Scott Item! Training and learning development. Season Ticket Loan. Holiday loyalty scheme: the longer you're with us, the more we will increase your allowance. Cycle2Work Scheme. Dog-friendly office.
Lyle & Scott is an Equal Opportunities Employer that treats all applications based on skills and experience.

Job Types: Full-time, Permanent

Pay: 25,000.00-32,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Expected start date: 12/05/2025