Job Description

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.


This role will be within our developer services team. Our developer services team connects water and wastewater services, installs lateral drains, and enables new developments access to vital water and wastewater services.



Want to be a part of it?

What will you be doing?

You'll be part of our Customer Service department who are responsible for acting as the crucial link between our company and our clients.

You'll be building relationships, understanding individual needs, and providing tailored solutions. You'll need dedication to exceptional service which fosters customer loyalty, strengthens our brand reputation, and ultimately drives our success.

We'll need to you deliver outstanding customer service by addressing queries, issues, and requests promptly and professionally and act as the main point of contact for customers, providing tailored solutions and support throughout their journey.

You'll collaborate with operational teams to resolve customer concerns, ensuring timely resolution of issues whilst continuously improving the customer experience by identifying opportunities for process improvements.

You'll be someone who is pro-active and problem solve whilst managing multiple priorities in a fast-paced environment

Are you passionate about putting customers first, ensuring their needs are met with care and professionalism? If so we want to hear from you!

What you'll bring

Do you have proven customer service experience? This will be needed to carry out the role. Are you highly organised and collaborative? If so we want to hear from you!

Working pattern;

We'll provide initial training that will be held in the office, after training has been given the role will be home based.
You're working hours will be Monday to Friday 4pm - 8pm and Saturday 08am to 1pm.

What's in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000's of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme

In addition, this role offers;

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Discretionary bonus scheme 20 days annual leave plus bank holidays Recommend a friend - get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.



Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.


We're

responsible

and go further for our people, clients, communities and the planet We're

open

and seek new and better ways of exceeding expectations We're

together

and as one team; the whole is greater than the sum of the parts We're

ambitious

and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.



It's an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.



For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.



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