Job Description

Motability Operations are currently recruiting for a Team Manager on a 6-month FTC based in Bristol. This role is perfect for anyone with a passion for people management and developing people allowing them to deliver value to our customers.

Reporting into a Centre Manager the key responsibilities of this role are to:

• Lead and inspire
• Be the customer champion
• Drive results and make things happen
• Plan and prioritise
• Coach and develop
• Communicate effectively

Specifically:

• Managing individual and team performance against KPI\'s via regular performance reviews - offering continuous support, encouragement and development
• Encouraging and promoting the team to make their own decisions, so they are motivated to do their best
• Managing absence, performance, recruitment and people processes in line with company policy
• Working in partnership with the Floor Manager to have the right people in the right place at the right time to meet all our KPI\'s
• Developing future talent
• Supporting and implementing new and ongoing business initiatives
• Working as part of a customer contact management team with regular contact and open and honest communication
• Embracing change and managing change effectively being open to new ideas and fresh approaches

About You

• You have a passion for motivating and developing people to do their best
• You value simplicity
• You can respond positively to problems and take a keen interest in solving them
• You embrace change and actively seek to improve yourself and processes around you
• You are organised and can prioritise effectively
• You are a self-motivator who can work collaboratively to achieve a goal
• You have a good understanding and can balance customer services needs versus the needs of the business

Minimum criteria:

• Experience of working in a Customer Contact Centre environment
• Proven and consistent people management skills
• In depth understanding of Customer Services
• Experience and knowledge of working with our Customers and the Motability Scheme
• Good relationships across Customer Services
• Experience of communicating ideas and updates to different groups of people

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they\'re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

Motability Operations