Job Description

The Role We\xe2\x80\x99re really proud to say that we put our customers at the heart of everything we do. We strive to produce clear and informative communications to help us proactively engage with customers on issues that matter to them. We\xe2\x80\x99re seeking a passionate communications and marketing professional to join our team and help us to deliver important messages in innovative ways \xe2\x80\x93 supporting us to stand out as a first-class landlord. This is a fixed-term role for approx. 14 months (March 2025). As a Customer Communications Officer, you\xe2\x80\x99ll produce and develop high-quality content across our key customer channels which includes print, email, social media, our app and website. Reporting to our Customer Communications Manager, you\xe2\x80\x99ll develop creative marketing campaigns to increase brand awareness, engagement and accessibility. You\xe2\x80\x99ll help us provide a constant and consistent presence and respond to trends in customer behaviour, whilst supporting the delivery of our Customer Communication Strategy. This is a brilliant opportunity to stretch your branding and copywriting skills within a collaborative, friendly and well-respected comms team. But don\xe2\x80\x99t just take our word for it, hear from our Customer Communications Officer \xe2\x80\x93 \xe2\x80\x9cI\'ve really enjoyed joining the MH comms team. Everyone\'s been so friendly and welcoming, I immediately felt like part of the team - and there\'s always someone around to answer your questions. I\xe2\x80\x99ve been involved in such a variety of different projects and campaigns since working here, that I can see how much my communications skills and knowledge have developed. It\'s also really nice to know that what we do contributes to our customers getting a better experience of living in their MH home \xe2\x80\x93 and there\xe2\x80\x99s never a dull day!\xe2\x80\x9d. Our ideal candidate?

• You\xe2\x80\x99ll have experience of successfully delivering and managing innovative and engaging campaigns.
• You\xe2\x80\x99ll need a creative flair, a keen eye for detail and demonstratable evidence of communicating with a diverse audience in a large and complex organisation.
• To succeed in this, role you\xe2\x80\x99ll need to be able to manage and prioritise multiple communications projects at once and be confident advising and taking briefs from colleagues on all levels.

Who are Midland Heart? We\xe2\x80\x99re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we\xe2\x80\x99re here to develop your potential. Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role. If you have screenshots or links to content that you\'ve created, we\'d love to see them - simply put them at the bottom of your covering letter. Applications close on 18th December 2023, however given the importance of this role, we\xe2\x80\x99ll find time to meet with applicants as submissions come in and if we find the right person we won\xe2\x80\x99t hesitate to appoint so please don\xe2\x80\x99t wait until the deadline as you may miss out. We\xe2\x80\x99re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.