Job Description

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What you'll be doing?

Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company Secretariat. We also have a specialised function - Barratt Partnerships.

While the work varies from team to team, our key requirements don't: you must be well organised, extremely helpful and resourceful, and able to use your initiative. You'll understand that what you do is important, and impacts on your team, the department, and the wider business.

Reporting to the Head of Customer Care, you will deliver internal and external communications for all projects under the Building Safety Unit at Barratt Redrow PLC, in a timely and effective manner.

You will be expected to:
Manage the communication responsibilities of the BSU customer care function, through appropriate communication and engagement with residents, leaseholders, and associated stakeholders. Prepare suitable proactive communications for residents and leaseholders, including the milestone communication process, contractor communication approvals (including newsletters) and where necessary, ad hoc interim updates for residents. Provide suitable reactive responses to key enquiries that require whole project communication. Close liaison with the customer care manager to ensure communications output and customer care responses to enquiries are consistent with each other. Manage and deliver the "Ashby" workstream communication process, including decant and license information. Manage the Ashby "white label" pack and ensure it is kept up to date and relevant. Manage, support, and develop the Senior Communications Executive to ensure a positive and productive approach is driven through the team. Manage a resident "last contact" tracker to ensure no project has periods of silence or lack of interaction. Consult closely with the technical and construction teams to obtain accurate and informative information to communicate to residents and stakeholders. Integrate the Redrow and Scotland portfolio and related distribution of workload across the communications team. Draft ad hoc letters for the wider BSU, in particular the Technical and Construction teams as directed by the HOCC. Support the Head of Customer Care and Corporate Affairs as requested for MP/Media and CEO enquiries or communications. Attend meetings with relevant team members as and when required. Ensure all contacts with external stakeholders are dealt with professionally and courteously. Manage the communications tracker for all communication functions within the customer care function. Manage the communications calendar for all projects and ensure any communications are issued to the appropriate parties in suitable time. Prepare and deliver regular reporting on communications activity across relevant projects to the HOCC. Input on significant comms progress to the board report and BSU newsletter. Promote and act in accordance with all Barratt Group values, systems, policies, and procedures.

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What you'll need?

To be successful in the role, we are looking for:
Industry/fire safety knowledge would be preferable. Excellent communication skills, both written and verbal - including copywriting and editing skills Excellent planning and organisational skills High attention to detail across all aspects of work Highly proficient in the use of Microsoft Word, PowerPoint, Excel, and Teams A strong team player, supportive of colleagues Assertive, with an ability to influence others and build strong relationships and networks with internal and external stakeholders. Professional and pleasant manner in dealing with internal and external stakeholders and contacts. Tenacious, with an ability to manage challenging, high-pressure situations and meet the demands of internal and external stakeholders. Self-disciplined, with excellent time management skills and the ability to coordinate a number of priorities. Ability to multi-task and work efficiently and accurately under pressure. Educated to degree level in a relevant subject. Experience working in a similar communications role, either in house or in agency, highly desirable ###

Our Company and Benefits

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.



Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.



We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.


As part of working for Barratt Redrow PLC and specifically for this role we offer:
Competitive Salary Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Choice of Flexible Benefits * Enhanced Family Friendly Policies