Job Description

Sovereign is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We\'re led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.

We have a fantastic opportunity to join the Corporate Affairs Team as a Customer Communications and Campaigns Lead on a permanent part time basis.

Working hours will be 25 hours per week and could be flexible on days.

You\'ll be based from our Basingstoke office, though with offices in Bristol, Christchurch, Exeter and Newbury, we can be flexible on your base location. In the longer term, there may be some travel required between our offices and external events so you should have access to transport and be happy to travel.

The role will combine both home and office working to ensure a positive work/life balance.

The Role

You\'ll work with the Head of Customer Communications and other colleagues to develop and implement strategic marketing and customer communications campaigns.

Providing advice and insights to inform the best online and offline communication solutions and experiences.

You\'ll also be driving communication campaigns that target audience groups to help them discover, engage and act to help us meet specific business priorities.

Other key responsibilities include:

• Lead for the Customer Communications team on the development of existing and new campaign channels, including email, SMS and social media
• Work across the Corporate Affairs and related teams to align customer communications with external and internal communications
• Provide advice and support to colleagues and other business leaders/managers on the effective application of campaign communication, incorporating GDPR/PECR requirements
• Explore and apply innovative ways to manage and tailor campaigns and other projects
• Engage with stakeholders to develop positive relationships that support Sovereign\'s business objectives as set out in the Corporate Plan
• Understand the pressures and issues facing the social housing sector and keep up to date with best practice in Communications and PR, particularly changes to communications innovation, legislation and codes of practice - and share this insight with colleagues

What we\'re looking for

This position would suit candidates that have previous Customer Communication and Campaign experience and it would be desirable if you understand GDPR/PECR as it applies to marketing and customer comms.

• Excellent written communication and interpersonal skills, including ability to adapt your tone and write copy/create campaigns designed to generate a response or change in behaviour.
• Demonstrable experience of producing engaging customer content and campaigns.
• Experience of briefing and working with designers and creatives.
• A good understanding of MS Office packages, including Word, Excel and Publisher.
• Use of social media management platforms and tools.
• Experience of working to deadlines and achieving targets through own work and the work of partners.
• Work well within a small team and on your own initiative.
• Be highly organised with a methodical approach.

What you\'ll receive from us

We have some fantastic benefits on offer at Sovereign, including:

• \xc2\xa3450 flex-pot annually, discounted shopping & cycling scheme.
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
• Company pension scheme matched up to 12%, life cover at 4x your salary.
• Flexible working - we\'re committed to giving people flexibility as widely as possible.
• Options for private medical insurance, dental insurance & critical illness cover.

Equality and Diversity is fundamental to creating an inclusive culture at Sovereign and we embrace and understand the importance of diversity of thought, especially in our leadership positions. We welcome candidates with a growth mindset who imbue these values and are excited to be part of an organisation that is leading change.

It\'s an exciting time to be joining Sovereign as we continue through our transformation journey and work towards achieving the goals in our ambitious corporate plans. If you\'re looking for a new opportunity, then we\'d love to hear from you!

Sovereign