Job Description

Job Title: Customer Care Representative


Reporting to: General Manager / Customer Care Manager


Department: Woodside Distribution


Contract Type: Permanent


Shift Pattern: Monday to Friday


Hours of work: Week 1 - 0700-1500 / Week 2 - 1000-1800


Work Location: On site at our Head Office, 61 Carrickfergus Road, Ballynure


The Role:


Working with our existing Customer Care team, being the initial point of contact for our customers and partners. To provide and maintain excellent levels of Customer Care to ensure all goods delivered within the required transit, therefore ensuring our delivery and collection performance is met and maintained. Working in fast-paced environment with various areas of the role involving supporting the operation of the business, as well as customer care. To pro-actively foster and develop close working relationships with customers, partners and colleagues. To accurately input and update information onto our own and our partners operating systems To accurately input and update information onto our own and our partners operating systems. Full training will be provided along with continued support from the team.
Employee specification:


Possess excellent verbal, written and communication skills, with the ability to communicate across various media (e.g. telephone, e-mail and electronic messaging) Attention to detail and high level of accuracy Passionate about delivering outstanding service to both customers and colleagues alike Full training will be provided along with continued support from the team
Essential criteria


1 years previous experience in the use of all Microsoft packages Previous experience in a fast-paced office environment dealing with large volume of calls and administrative duties
Benefits:


Competitive salary


33 days holidays per year


Fully funded health plan with Healthshield


Long service recognition


Cycle to work scheme


Opportunities for personal development


Role specific training


For more information and to apply:


Complete our online application form


Email your CV to Recruitment@woodsides.com


Call 07741 756520


Or Text RECRUIT and your name to 66777


Our Diversity and Inclusion commitments:


Woodside Logistics Group is committed to having an inclusive workplace where every employee feels they belong. If you require accommodations to be made during the recruitment process or have questions relating to accessibility, please contact us.


Please note the company operate pre-employment drugs screening testing and any offer of employment made is conditional upon a clear pre-employment drugs screening test.


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