Job Description

The vacancyYour typical day could start by carrying out pre-move-in snagging checks at a new development site, ensuring all homes meet the highest standards before residents move in. You might then host a home demonstration, introducing new residents to their homes and providing them with all the necessary information and documentation. Later, you could be responding to customer queries or visiting a property to resolve an issue in person, ensuring the customer feels supported and valued.As a Customer Care Coordinator, you'll play a vital role in delivering an exceptional customer experience from the pre-construction phase through to handover and beyond. You'll liaise with contractors, site teams, and residents to ensure a seamless process, proactively addressing customer concerns and managing snagging issues to resolution. You'll also work closely with the Resolution Coordinator to investigate and resolve reported defects, ensuring homes meet the high standards our residents deserve.You're a people person who thrives in a fast-paced environment and is committed to delivering excellent customer service. You'll enjoy working collaboratively across teams and with customers, and you're adept at balancing priorities to meet deadlines. This role requires travel across London for site visits, so you'll need to be flexible and proactive in managing your schedule.In your role, you'll focus on delivering high-quality services to new residents, from ensuring snagging issues are addressed promptly to managing the move-in process with care and professionalism. If you're someone who's customer-focused, well-organised, and ready to make a difference in the lives of our residents, we'd love to hear from you.To be successful in this role, you'll be:

• Passionate about delivering exceptional customer service and creating positive experiences.
• A confident communicator who can build strong relationships with customers, contractors, and internal stakeholders.
• Proactive and organised, with the ability to manage multiple tasks and meet deadlines effectively.
• Experienced in resolving defects, aftercare, or repairs, preferably within the housing or construction sector.
• Knowledgeable about construction processes, project management, and regulatory requirements for residential properties.

You'll have:

• A strong eye for detail, ensuring all documentation is accurate and homes meet high standards.
• The ability to use IT applications effectively, particularly MS Excel.
• An understanding of the development process, property defects, and the role of customer care in housing.
• Experience communicating and negotiating with internal and external stakeholders.
• A commitment to diversity and equal opportunities in customer relations, ensuring every customer feels valued.

Here are just a few of the benefits of working at Peabody:

• 30 days' annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.ukWe may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place week commencing 12th May.PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody