Job Description

Customer Care Colleague
Newcastle
\xc2\xa323,500 per annum + Excellent Benefits
Between 7am and 11pm Monday \xe2\x80\x93 Sunday

As a Barclays Customer Care Colleague, you will get an exciting opportunity for you to be at the forefront of our passion for customers - and right now our customers need us more than ever. Serving the more complex needs of our customers with a focus on achieving the best outcomes for our customers and clients. We are looking for colleagues who have skills, knowledge, and a desire to take ownership of their personal development, how you develop is up to you, but we\xe2\x80\x99ll make it our job to notice, nurture and achieve your ambitions.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Colleagues who perform \xe2\x80\x98onsite\xe2\x80\x99 roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Providing excellent customer service & responses actively, on behalf of Barclays
• Using initiative in developing resolutions by telephone, electronic communications (e.g., email, SMS, Chat) or in person
• Breaking down complex issues or customer queries and assimilating a wide range of information to fully comprehend cause, impact, and solution
• Being proactive in knowing the short, medium, and long term customer needs and seeking to provide personalised and effective outcomes for the customer and the bank
• Communicating with other business areas as required to ensure a great customer outcome
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards

What we\xe2\x80\x99re looking for:

• Experience of operating in a customer-focused role
• Proven experience in promoting an excellent customer journey
• The confidence to communicate with a wide range of customers
• The ability to demonstrate sound communication skills, able to use a range of communication styles that are tailored to the customer and the situation

Skills that will help you in the role:

• Experience of working in retail banking
• Experience of working in a virtual environment

Where will you be working?
We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy. This role is located in Newcastle.

#LI-Hybrid

Barclays