Job Description

Customer Care

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\'ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers\' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\'s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

What\'s in it for me :

• Competitive rates of pay
• Flexible shifts
• Guaranteed hour contracts available
• Free meal allowance on shift
• Employee discounts
• Social events
• Number of opportunities for promotions and development
• Lifelong friendships

We also offer:

• Service awards
• Up to 28 days paid holiday
• Performance related pay rises
• High street shopping discounts
• Free employee assistance helpline
• Apprenticeship opportunities up to degree level
• Pension contributions
• Free Parking

Position Requirements

Quite simply, you\'ll be working in our fast moving, high energy environment and we\'re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

In order to comply with UK working time regulations, you must be over the age of 18 to work between the hours of midnight and 6am.

During the hours of midnight and 6am, we pay a premium rate of an additional \xc2\xa31.50 per hour on top of the rates advertised.

We have an excellent training and development system so no previous experience required as you will be given full training in all areas by our restaurant training teams.

Location

Cardiff Gate
1 Dering Road
Pontprennau
United Kingdom
CF23 8NL

Meet the team

There\'s always support as you\'re doing the role. Crew Member

We call ourselves family, we go out together, we work together and we play football together. Shift Leader

McDonald\'s help me do the job I do by letting me be myself. Customer Experience Leader

Training and support

At McDonald\'s we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Benefits

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Performance Reviews

Every year, you\'ll have a review with your manager, which can make a real difference to your pay. You\'ll get a bigger pay rise if your reviews show you\'re doing well.

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Free Meal

You\'ll be entitled to a free meal during your shift.

Learning and Development

At McDonald\'s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we\'ll give you the chance.

Why work here

Our values show what matters most to us and tell the world what McDonald\'s stands for. Our McFamily live by them every day across the world, from colleagues working in restaurants right through to the farmers in our supply chain. We\'re always evolving to meet a changing world, and our core values and commitment to them define who we are and guide everything we do.

McDonald\'s