Job Description

McDonald\'s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\'ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\'s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you\'ll be working in our fast moving, high energy environment and we\'re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you\'ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more

Location

Lancaster - Caton Road
Caton Road
Lancaster
United Kingdom
LA1 3PE

Meet the team

There\'s always support as you\'re doing the role. Crew Member

We call ourselves family, we go out together, we work together and we play football together. Shift Leader

McDonald\'s help me do the job I do by letting me be myself. Customer Experience Leader

Training and support

At McDonald\'s we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Benefits

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Performance Reviews

Every year, you\'ll have a review with your manager, which can make a real difference to your pay. You\'ll get a bigger pay rise if your reviews show you\'re doing well.

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Free Meal

You\'ll be entitled to a free meal during your shift.

Learning and Development

At McDonald\'s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we\'ll give you the chance.

Why work here

Our values show what matters most to us and tell the world what McDonald\'s stands for. Our McFamily live by them every day across the world, from colleagues working in restaurants right through to the farmers in our supply chain. We\'re always evolving to meet a changing world, and our core values and commitment to them define who we are and guide everything we do.

McDonald\'s